Customer Experience Coordinator
Listed on 2026-09-25
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Customer Service/HelpDesk
Customer Service Rep, Client Relationship Management, Office Administrator/ Coordinator, CRM Systems & Management
Care Core at Margaret Hall is seeking a friendly, organized, and service-driven Customer Experience Coordinator to join our team! This position plays an important role in creating an exceptional experience for our residents, families, visitors, and referral partners while supporting admissions, marketing, and overall facility operations.
ResponsibilitiesServe as a primary point of contact for residents, families, visitors, and community partners
Create a welcoming, professional, and positive first impression
Answer calls, respond to inquiries, and assist with walk-in requests
Support the Director of Marketing with referrals, inquiries, tours, and follow-up communication
Assist with admissions efforts and census growth
Coordinate and monitor room readiness prior to new resident admissions
Serve as our First Impressions Champion
, helping ensure entrances, common areas, and customer-facing spaces are welcoming and presentableAssist with resident and family engagement programs and facility events
Maintain welcome packets, marketing materials, and informational resources
Collaborate closely with Admissions, Nursing, Therapy, Social Services, and facility leadership
Maintain resident confidentiality and follow HIPAA and Care Core policies
High school diploma or GED required
1+ year of customer service, healthcare reception, admissions support, or related healthcare experience preferred
Excellent communication and interpersonal skills
Strong organization and multitasking abilities
Professional, friendly, and customer-focused demeanor
Strong Microsoft Office skills
EMR and/or CRM experience preferred
Ability to build positive relationships with residents, families, coworkers, and referral partners
Health, dental, and vision insurance
Paid time off & Paid Holidays
401(k)
Supportive team environment
Opportunities for professional growth
Join Care Core at Margaret Hall and help us make every resident, family member, and visitor feel welcomed from the moment they walk through our doors!
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