Dental Call Center- Patient Connection Specialist

Role

Call Center Specialist

• 401K with employer match
• Medical Insurance
• Paid holidays
• Paid Vacation days
• Paid Sick days
• Free dental care (minus lab fees)
• Six weeks of paid training
• Full-time, onsite position
• Dentrix and Open Dental Software

• answer inbound calls for a four-location dental practice
  • provide the caller with a fully present, empathetic, & productive experience
  • develop the practice-patient relationship, even from the very first phone call.
  • guide phone calls to the appropriate department &/or team member
• place outbound calls
  • confirm patient appointments
  • communicate with affiliated health care organizations -- other dental practices, etc.
• help facilitate/execute misc. patient-communication tasks
  • send patient emails & texts as needed
  • contribute to the growth & evolution of the Call Center -- work collaboratively to refine the department’s workflow and expand its capabilities.

We’re a technologically driven organization committed to delivering stellar dental care while creating a second-to-none patient-experience.

Our team enjoys lovely facilities, great benefits, and a dynamic environment.

We absolutely love what we do and have a great time doing it!

If you're looking for the next step in your career (and a phenomenal work-family to go along with it), give us a call!

• a POSITIVE & CONSTRUCTIVE office culture
• a FOCUSED & EMPOWERING environment
• a team that's passionate about providing BEST-IN-CLASS patient care