Client Success Representative

Derby Dental Laboratory is a trusted dental lab partner serving dental practices across the region. We're known for precision craftsmanship, responsive service, and building long‑term relationships with the practices we support. As we grow our presence in the Cincinnati market, we're looking for a driven Customer Service Representative to be the face of Derby Dental for our clients in this area.

This is a hybrid customer service and sales role. You'll serve as the primary liaison between Derby Dental Laboratory and our practitioner partners — managing relationships, solving problems, and actively growing our footprint in the Cincinnati market by identifying and converting new practice partnerships.

• Client relationship management
• Build and maintain strong, trust‑based relationships with dental practitioners, ensuring each partner feels supported and valued.
• Business development & sales
• Actively prospect and engage dental practices in the Cincinnati area to grow Derby Dental's client base. Present our services, build rapport with new contacts, and convert leads into long‑term partners.
• Onboarding & education
• Guide new practitioner partners through the Derby Dental workflow, ensuring a smooth onboarding experience and familiarity with our services and standards.
• Issue resolution
• Serve as the first point of contact for client concerns, working cross‑functionally with lab teams to resolve issues quickly and professionally.
• Feedback & continuous improvement
• Gather client feedback and relay insights internally to drive ongoing improvements in service quality and client satisfaction.
• Documentation
• Maintain accurate records of client interactions, case notes, and follow‑ups within company systems.

• 3+ years of customer service, account management, or sales experience
• Background in the dental industry strongly preferred (dental lab, DSO, practice, or supply)
• Comfortable in a sales‑facing role — you enjoy building new relationships and growing a territory
• Excellent communication skills — written, verbal, and phone
• Highly organized with the ability to manage multiple accounts and priorities
• Self‑motivated and comfortable working independently in a hybrid environment
• Familiarity with dental terminology and lab workflows is a strong plus

• Competitive base salary with performance bonus
• Hybrid work schedule
• Supportive team culture with strong leadership
• Opportunity to grow with a well‑established and expanding dental laboratory

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location:

Hybrid‑remote in Cincinnati, OH with some travel to Louisville, KY