Client Success Representative - Cincinnati, Ohio

Derby Dental Laboratory is a trusted dental lab partner serving dental practices across the region. We're known for precision craftsmanship, responsive service, and building long-term relationships with the practices we support. As we grow our presence in the Cincinnati market, we're looking for a driven Customer Service Representative to be the face of Derby Dental for our clients in this area.

This is a hybrid customer service and sales role. You'll serve as the primary liaison between Derby Dental Laboratory and our practitioner partners — managing relationships, solving problems, and actively growing our footprint in the Cincinnati market by identifying and converting new practice partnerships.

• Client relationship management
• Build and maintain strong, trust-based relationships with dental practitioners, ensuring each partner feels supported and valued.
• Actively prospect and engage dental practices in the Cincinnati area to grow Derby Dental's client base. Present our services, build rapport with new contacts, and convert leads into long-term partners.
• Onboarding & education
• Guide new practitioner partners through the Derby Dental workflow, ensuring a smooth onboarding experience and familiarity with our services and standards.
• Serve as the first point of contact for client concerns, working cross-functionally with lab teams to resolve issues quickly and professionally.
• Gather client feedback and relay insights internally to drive ongoing improvements in service quality and client satisfaction.
• Documentation
• Maintain accurate records of client interactions, case notes, and follow-ups within company systems.

• 3+ years of customer service, account management, or sales experience
• Background in the dental industry strongly preferred (dental lab, DSO, practice, or supply)
• Comfortable in a sales-facing role — you enjoy building new relationships and growing a territory
• Excellent communication skills — written, verbal, and phone
• Highly organized with the ability to manage multiple accounts and priorities
• Self-motivated and comfortable working independently in a hybrid environment
• Familiarity with dental terminology and lab workflows is a strong plus

• Competitive base salary with performance bonus
• Supportive team culture with strong leadership
• Opportunity to grow with a well-established and expanding dental laboratory
• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Hybrid-remote in Cincinnati, OH with some travel to Louisville, KY