Lead Digital Product Designer - Commercial Banking

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

The Lead Digital Product Designer for Commercial Banking operates within the Digital Product Design & User Experience organization, partnering closely with designers, product leaders, engineers, stakeholders, and other cross-functional teams to shape the future of Fifth Third’s commercial banking experiences. Reporting to the Head of Digital Product Design & UX, the role champions design thinking and user-centered design practices in an agile environment - leading the charge to create intuitive, elegant, and effective digital experiences for our commercial clients.

Success in this position requires a seasoned design leader with a strong track record of defining experience strategies through best-in-class design and research methodologies. The ideal candidate brings leadership skills that align cross-functional teams and inspire stakeholders around a shared vision. In addition to guiding user-centered discovery processes, the Lead Digital Product Designer will mentor junior team members while scaling the impact of design across the enterprise through thoughtful coaching and advocacy of best practices.

It’s a unique opportunity to lead high-impact initiatives, influence the direction of a growing design practice, and help shape the future of digital experiences in commercial banking. If you're passionate about solving complex problems and designing with purpose, we’d love to meet you.

All employees are responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures as defined. You’ll be expected to consistently do the right thing for customers and colleagues, ensuring that actions and behaviors drive a positive customer experience. Operating within the Bank's risk appetite, you will achieve results while identifying, assessing, managing, monitoring, and reporting risks of all types.

• Design intuitive digital product experiences that simplify complex functionality through research, conceptual thinking, and user-centered design.

• Facilitate collaborative working sessions such as design thinking workshops, story mapping, and design sprints to align teams and accelerate decision-making.

• Develop experience recommendations using site maps, user flows, wireframes, and interaction-based prototypes.

• Partner with design leadership, product owners, and stakeholders to ensure the right designers and skill sets are matched to the right challenges at the right time.

• Lead the day-to-day activities of purpose-driven design teams, fostering alignment and momentum.

• Advocate for and guide user research initiatives in close collaboration with the research team.

• Collaborate with cross-functional partners to balance user needs, business goals, and technical constraints driving customer-centric strategies forward.

• Support development teams through implementation to ensure design intent is carried through to final delivery.

• Contribute to process improvements and change management efforts, evangelizing user-centered design and forward-thinking digital experiences.

• Provide guidance, coaching, and mentorship to team members to support their growth, confidence, and design maturity.

Provide timely, candid, and constructive performance feedback to team members, fostering a culture of continuous growth and accountability. Support employee development by offering challenging opportunities that promote career advancement, while recognizing and rewarding individual and team accomplishments. Contribute to building a strong talent pipeline by identifying potential, nurturing growth, and supporting succession planning to ensure long-term organizational strength.

• Bachelor’s degree or design certification in User Experience, Interaction Design, Communication Design or related field.

• 8+ years of experience with a robust portfolio of UX work, ideally within B2B or commercial client-focused…