Product Designer

Description

Kroger is going through their Next Gen POS modernization effort and their goal is to develop features in 26, and rollout in 27. They will stay on Toshiba HW but build in house a large majority of the SW to sit on this HW. They are trying to automate alot of the manual processes today and to allow for SW push automated updates so they can build on the experiences more frequently.

This effort is aligned to Cashiers, self checkout, fuel and pharmacy associates and consumers. They call these areas Architypes. This particular role will be looking at an opportunity to work more closely with business partners and those in particular that lead stores and store associates. They will partner with the retail ops teams today and help work through more of the automation they are building out.

Today this is highly manual, takes time and all hands on deck at each retail location. Future desired state is a more automated process for deployments so that the rollout can support the scale at which they want to deploy. They are looking to gain access to Claude for the consultants right now that is 50% used along with 50% Figma Make.

This role will wear a few hats, heavy research and setting the stage up front with their Product Manager peer, then working with SW engineering to bring this to life. They will be involved in Research, product design, journey mapping; incorporating in what tools to potentially consider while on this journey constantly keeping front and center the human factors side - and how all of this will ultimately impact the varying resources in the store.

They really need to be able to think out of the box on how to use technology here. Desired candidates would have some AI experience in design or at least very open, exploring it already and curious. This role will have some travel within an hour or two. Key important areas are to conduct in person research with say a checkout associate, an associate in the pharmacy, service centers, etc.

This Product Designer role will support Kroger's Next Generation Point of Sale (NGPOS) initiative to modernize the checkout experience across our stores, pharmacies, and fuel centers. The candidate will work as part of a Product Design team focused on NGPOS's end-user experience, data platform, and release enablement tool. The ideal candidate will be located near our Blue Ash Technology office to validate UX onsite in our test lab and be comfortable visiting Kroger stores to observe technology, associates, and customers firsthand.

Responsibilities include:

Conducting research with NGPOS's wide range of end users (including cashiers, in-store shoppers, service desk representatives, and fuel center attendants) to understand each audience's unique needs and pain points Leading and facilitating collaborative workshops with large cross-functional groups, including attendees from Engineering, Product Management, Architecture, and Retail Operations, to solve both experience and technical challenges Working closely with multiple development teams to provide upfront design direction, participate in agile ceremonies, and collaborate with Quality Engineering to ensure developed solutions align with the overall experience vision Building and maintaining UX artifacts such as personas, user journeys, and service blueprints to effectively illustrate the complexity of the point-of-sale ecosystem and its many touchpoints Understanding the role data (both qualitative and quantitative) plays in design, including how to effectively capture, synthesize, and apply it to make informed design decisions Demonstrating awareness of AI and a willingness to adopt emerging AI tools and workflows as part of the design process

Skills

Ux research, Product design, Service design, Wireframe, Qualitative research, Journey Mapping, Information Architecture, Human Factors

Top Skills Details

Ux research,Product design,Service design,Wireframe,Qualitative research,Journey Mapping,Information Architecture,Human Factors

Additional

Skills & Qualifications

Need to have excellent communication skills, strong problem solving skills, curiosity

Experience Level

Intermediate Level

Job Type & Location

Thi…