Senior UX Designer

About this position

When joining Leap Group, you're joining a team that is passionate, innovative, and connected. Some words we've heard our teammates use to describe our culture are welcoming, collaborative, flexible, and dog-friendly (warning: your interview may be accompanied by a wagging tail).

We give our team the ability to make an impact with clients, while expanding their experience and depth of knowledge in the process. We like to show our appreciation for everything our teammates do by offering supportive and inclusive benefits that allow them to thrive. This includes:

• Health, dental, vision, and ancillary benefits
• Paid maternity and paternity leave
• Unlimited PTO and Summer Fridays
• Autonomy and flexibility
• Company‑paid access to coaching and therapy
• 401k plan with match and 1:1 access to investment advisor
• Professional development opportunities
• Remote‑hybrid flexibility

We recognize our teammates are our greatest assets in helping our clients market less and matter more. Diverse backgrounds, opinions and perspectives on our team allow us to expand our own perspectives and, in the process, create solutions that are innovative, creative, and strategic.

We're constantly working to transform our agencies and industry into spaces that are more diverse, equitable, and inclusive, and we welcome the addition of YOUR unique voice and perspective. Don't forget to ask us about our focus on diversity, equity, and inclusion during your interview.

Leap Group complies with the ADA and ADAAA. If you need reasonable accommodation to apply, interview, or do the job, please include your accommodate request in the corresponding application question.

While we service clients nationally and internationally, Leap Group has a footprint in the Midwest, with offices in:

• Louisville, KY
• Cincinnati, OH
• Indianapolis, IN
• Chicago, IL

Our roles are typically open to remote candidates located and authorized to work in the U.S. However, strong preference is always given to candidates in or near our physical footprint. This is because we’ve found the ability to seamlessly collaborate in‑person is very valuable to the nature of our work.

Regardless of location, onsite time and periodic travel for client meetings, collaboration sessions, production work, pitches, and team gatherings is expected. Our hybrid work model is core to how we deliver impact.

To learn more about our agencies and work, visit

The Senior/Lead UX Designer is a strategic, research‑driven design leader who creates intuitive, user‑centered digital experiences across web and mobile platforms.

This role goes far beyond creating polished interfaces. You’ll build a deep understanding of our users through research, translate insights into thoughtful product experiences, and partner across disciplines to ensure every design decision is grounded in real customer needs.

• Lead with User Understanding – Own the discovery process by planning and conducting user interviews, usability tests, surveys, and contextual research to build a deep, evolving understanding of our users and their needs. Synthesize research findings into personas, journey maps, and actionable insights that inform product and business decisions. Identify unmet needs, friction points, and moments of delight across the customer journey, translating those findings into meaningful design opportunities.
  
  Champion the voice of the user in roadmap planning and prioritization discussions, supporting recommendations with evidence rather than opinion.
• Design and Deliver – Design and deliver engaging, user‑centered experiences that measurably improve customer satisfaction. Develop user flows, wireframes, prototypes, and detailed design specifications that carry research insights from discovery through implementation. Validate design decisions through iterative testing, treating every release as an opportunity to learn, refine, and improve. Ensure consistency by contributing to and maintaining design systems across digital products and platforms.
• Collaborate and Lead – Partner with cross‑functional teams, including Product, Engineering, and Marketing, to develop…