Student Finance Specialist

Company Description

Chamberlain

With more than 135 years of history in healthcare education and as the largest nursing school in the country, Chamberlain University is committed to delivering a high-value education that prepares students to thrive as healthcare professionals. We call this commitment Chamberlain Care®-our dedication to providing students with the tools and resources to succeed while immersed in a community of care. By living Chamberlain Care®, we graduate healthcare professionals who transform the health of people worldwide.

Chamberlain is comprised of the College of Nursing and the College of Health Professions. The College of Nursing offers a three-year Bachelor of Science in Nursing degree program and flexible post-licensure programs, such as the RN to BSN option, Master of Science in Nursing degree program, Doctor of Nursing Practice degree program and graduate certificates. The College of Health Professions also offers the Master in Public Health, Master of Social Work and Master of Physician Assistant Studies degree programs.

Chamberlain is accredited by the Higher Learning Commission ((Use the "Apply for this Job" box below). ), an institutional accreditation agency recognized by the U.S. Department of Education. Learn more about Chamberlain mberlain.edu , and follow Chamberlain on Instagram , Facebook and Linked In .

Job Description

Opportunity at a Glance
This role promotes student success by delivering accurate, timely, and student-centered advisement in the area of student finance. The position provides onsite support and advocacy for prospective students and applicants throughout the new student process, including financial aid guidance and education that builds financial literacy to help students achieve their educational goals. The role models Covista values and actively fosters a culture of CARE aligned with the organization's mission, vision, and purpose.

In addition, the position serves as a backup for enrollment events and provides support to continuing students as needed.

Responsibilities

• Supports prospective students and applicants throughout the new student process by working with enrollment to answer incoming student questions, provide a thorough review of program and student costs, and outline all possible options to fund their education.

• Create and confirm an accurate financial plan by establishing time frames to complete any application process to be financially prepared to start and stay in school.

• Responsible for maintaining student satisfaction through facilitation of inbound and outbound phone calls, emails, and SMS communication with students and internal stakeholders.

• Attend and support campus connection sessions in collaboration with the enrollment team and student support liaison.

• Accurately and thoroughly documents all interactions in the appropriate institutional systems.

• Educates students on financial responsibility, including cost of attendance, funding timelines, repayment considerations, and implications for continued enrollment.

• Assist and engage students through a variety of communication. This may include virtual advising appointments, inbound/outbound calls, e-mail, SMS, and proactive outreach to students to deliver first contact resolution.

• Identifies opportunities and solutions that improve current methods and actively participates in the change of a constantly evolving organization. Promote student self-service tools during advising sessions and new student orientation.

• Supports the new student intake process by partnering with enrollment to answer incoming questions, review program costs, and present funding options. Develops and confirms accurate financial plans by setting clear timelines for completing application processes, ensuring students are financially prepared to start and persist in their education.

• Meets established service level expectations for response time, quality, and student satisfaction across all communication channels.

• Actively manages follow-up tasks to ensure timely completion of financial requirements and minimizes barriers to student enrollment and persistence.

• Ensures accurate, compliant financial information is provided to students by…