Sr Service Training Specialist - Cincinnati, OH

This position is responsible for working with management to organize, facilitate training programs, and document trainee output. The incumbent evaluates training effectiveness, identifies potential training gaps for classroom and/or e-learning programs, and collaborates with management in developing learning programs accordingly.

This is a hybrid role working partially in-office and partially from home.

• Leads department's new hire training program by delivering new classroom training.
• Analyze training program gaps and recommends improvements to enhance efficiency and quality.
• Coach trainees on their progress and develop performance improvement goals.
• Participate in the planning timeline process for new hire classes.
• Develop training material, training aids, and training binders.
• Monitor existing and emerging learning technology and trends.
• Utilize adult learning principles and techniques to optimize results.

• Bachelor's degree or equivalent combination of education and experience required.
• 1-3 years of related experience required.
• Insurance industry experience required.
• Experience with Disability Income (DI) and Life Insurance products and new business processes preferred.
• Experience in training, facilitation, instructional design, or learning and development preferred.
• Experience conducting audits of associate performance, call handling, work items, and process adherence to identify knowledge gaps, training opportunities, and areas for operational improvement.
• Demonstrated ability to coach associates and business partners through constructive feedback, skill development, and performance improvement initiatives.
• Ability to build structured learning pathways that incorporate instructor-led training, self-study, job aids, hands‑on practice, coaching, and performance support tools to support varying learning styles and business objectives.
• Experience developing modular, self‑guided, blended, or asynchronous training content utilizing adult learning principles and instructional design best practices is preferred.

• 401(k) Retirement Plan with company match and quarterly contribution.
• Tuition Reimbursement and Assistance.
• Incentive Program Bonuses.
• Competitive Pay.
• Flexible Hybrid work.
• Thrive Days - Personal time off.
• Paid time off (PTO).
• Health Benefits:
  
  Medical, Dental, Vision.
• Health Savings Account (HSA) with employer contribution.
• Well‑being programs with financial rewards.
• Employee assistance program (EAP).
• Professional development programs.
• Leadership development programs.
• Employee resource groups.
• Strengths Finder Program.
• Matching donations program.
• Paid volunteer time- 8 hours per month.
• Generous paid maternity leave and paternity leave.
• Fertility, surrogacy, and adoption assistance.
• Backup child, elder and pet care support.

An Equal Opportunity Employer. Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we are committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.