Training Support Specialist

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• 80%+ Travel Required throughout southeastern Cincinnati (Dayton, Cincinnati, Northern KY). Territory subject to expand/change.
• Learn more about Corso Care Personal Care below!
  • Corso Care Mission, Benefits, and Work Culture |

The Training Support Specialist for Corso Care Personal Care plays a vital role in supporting operational efficiency by managing various aspects of daily business activities. The Training Support Specialist oversees the development and presentation of interactive lesson plans, reinforces existing processes, manages training regions, learning plans for new leaders, and communication channels to ensure smooth operations. The role requires excellent organizational skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment.

The specialist will also be responsible for managing special projects and supporting leaders with their operational needs. This role reports to the Director of Training and Education.

Previous Healthcare, Geriatrics or experience working with the elderly population preferred

Ability to understand and integrate learning concepts and technology for differing learning styles to ensure effective learning experiences

Passion for teaching and demonstrated ability to execute training programs and mentor staff

Knowledge with updating training materials and maintaining a library of training materials

Proficiency in Microsoft Teams and collaborative communication tools

Excellent organizational, problem-solving, and time-management skills

Ability to handle confidential information with discretion

Strong written and verbal communication skills

Ability to manage multiple priorities and meet deadlines

Manages the education of new directors shoulder-to-shoulder during the second week of new leader training and arranges one-on-one remedial training to address individual skill and knowledge gaps, both virtually and in person

Participates in the development and presentation of interactive lesson plans, which include objectives, course content, methods of instruction, and evaluation strategies, ensuring that these methods remain up-to-date, relevant, and aligned with business needs and best practices. Collaborates on pieces of training and provides input into Power Points and facilitator guides

Delivers targeted training for new directors, including shoulder-to-shoulder coaching during week two of onboarding and individualized remedial training based on identified skill or knowledge gaps

Designs and facilitates engaging lesson plans aligned with business needs, incorporating updated content, instructional methods, and evaluation strategies

Collaborates on training development, contributing to Power Points, facilitator guides, and other instructional materials

Maintains and updates training content to reflect policy and process changes, organizing materials in a train-the-trainer format

Partners with Regional and Operations Specialists to assess training needs and deliver support across assigned regions, both virtually and in person

Oversees Learning Plans for new leaders, addressing knowledge gaps through peer mentorship and one-on-one coaching

Supports operational excellence through participation in reviews, meetings, and events, while remaining current on systems and processes including EHRs and electronic care documentation

Acts as a subject matter expert and resource for leadership training and development

Communicate expectations, updates, and team roles to support business success

Align messaging with the organizations culture, mission, and vision

Communicate professionally via phone, text, and email

Support the overall operations of Corso Care Personal Care through collaboration with various departments and teams

Maintain high ethical standards,…