Consumer Bank Training & Enablement Specialist

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Assists with the coordination, delivery, and evaluation of technical and non-technical training programs, both in the classroom and one-on-one scenarios, to attract, retain, and development strong, capable bankers. The specialist assists with the development and delivery of training for corporate wide initiatives to consumer bank associates and supports critical business objectives.

• Assist with the preparation and facilitation of associate learning courses in the classroom, certification hubs, and individually as needed.
• Work to develop subject matter expertise (SME) in one or more learning area(s).
• Assist other specialists with class logistics: start time, end time, breaks, lunch, additional pre- and post-class hours.
• Act as support to other team members and retail associates.
• Ability to coach and provide feedback to associates regarding sales, service, and operational soundness.
• Effectively assist with the delivery of learning that encourages engagement, participation, and understanding of related subject matter.
• Work directly with the rest of the team to improve learning programs and presentations, including modifications to technology, materials, delivery methods, job aids, tools, etc.
• Collaborate with team members to ensure consistency of content and quality of learning.
• Assist with the design, delivery, and review of course evaluations adjusting materials and/or delivery methods as needed for effectiveness.
• Partner with Instructional Designers to design and develop material that support company roles, procedures, and products as assigned.
• Gather information from subject matter experts to develop content for training and development.
• Ability to prioritize and manage numerous tasks occurring simultaneously and effectively in a fast-paced environment.
• Manage rosters and orders class materials as needed.
• May also support the integration of acquisitions through the design and delivery of conversion training.
• Proficient knowledge of banking industry regulatory guidelines, risk, and compliance with the ability to make sounds judgement decisions as it pertains to banking guidelines and policy/procedures.
• Participate in ad-hoc training due to new products and services, policy and/or procedure changes, or regulatory changes.
• Partner with consumer bank to develop best practices and innovative ways to change and improve upon processes with the goal of minimizing risk, improving efficiencies, and improving client experience.
• Perform duties as assigned.

• Prior banking experience preferable
• Teller and Platform system knowledge and experience preferable
• Prior experience with rapid course authoring tools preferred
• Prior retail sales and service experience preferable

• Move about an indoor office environment
• Operate a computer, telephone, and other office equipment
• Communicate clearly, including verbal and written correspondence, to exchange information with internal and/or external partners/clients
• View, read, and interpret information
• Adjust…