Field Services Engineer

Overview

ALPS Inspection designs and manufactures innovative leak detection and inspection solutions for the plastic container industry. Our solutions help manufacturers maintain quality, safety, and efficiency across a variety of industries. At ALPS, we value innovation, teamwork, and providing exceptional service to our customers every step of the way.

• Install, set up, test, repair, and maintain ALPS-manufactured equipment and associated vendor equipment.
• Perform service and support on existing customer equipment in the field and provide in-house support for products and projects under development or in production.
• Assist with machine runoffs, system debugging, and equipment validation.
• Verify equipment operation and performance meets manufacturing specifications.
• Recommend improvements to customers to enhance equipment operation and performance.
• Communicate with the Service Coordinator to ensure proper scheduling and support.
• Identify required parts, tools, and supplies and arrange shipments as needed.
• Maintain accurate service records, reports, and documentation in a timely manner.
• Assist in maintaining service department records and inventory accuracy.
• Provide on-site and technical support for sales efforts, including assisting with service contract sales, maintenance agreements, and service quotations.
• Support local sales representatives as approved.
• Assist with formal training classes and provide informal customer and internal training as needed.
• Recommend product improvements and modifications to the Engineering Department.
• Assist in the development and implementation of approved engineering changes.
• Maintain a proper inventory of tools and equipment required to perform job duties.
• Make efficient travel arrangements to customer sites as needed.
• Perform other duties as assigned.

• Associate degree (two-year technical degree) in a related field or equivalent combination of education and experience.
• Minimum of 3 years of related field service, technical, or equipment support experience.
• Ability and willingness to travel approximately 80%+, including overnight stays.
• Strong communication skills and the ability to effectively interact with all levels inside and outside the organization.

• Ability to lift, carry, push, or pull up to 50 pounds.
• Ability to grasp, reach, stoop, crouch, crawl, climb, and stand for extended periods while inspecting or servicing equipment.
• Ability to sit, stand, walk, and drive for extended periods.
• Ability to perform close visual inspection and color differentiation.
• Demonstrated motor coordination, hand-eye coordination, verbal reasoning, and basic numerical skills.