IT Technician

Who We Are

Who We Are Jedson Engineering is an Engineering Consultancy headquartered in Cincinnati, OH. We provide full-service engineering, procurement and construction management services to industrial process manufacturers that operate in pulp & paper, chemical, consumer products, power, heavy industrial, and food & beverage markets. We are in a significant growth mode and it’s an exciting time to be joining our business!

Jedson is looking to expand our IT team, and is looking for a skilled IT professional in our Cincinnati, OH office. This role will involve everything IT, and will include help desk support, cybersecurity, new hire equipment setup, and more.

• Perform hardware diagnostics, upgrades, and repairs on laptops and desktop computers
• Troubleshoot operating systems on employee devices to determine root cause of technology issues
• Replace components such as hard drives, motherboards, RAM, keyboards, screens, etc.
• Perform imaging, configuration, and deployment of systems
• Maintain documentation for each job completed (including photos, serial numbers, and logs)
• Communicate effectively with key stakeholders

Required Skills &

Qualifications:

• Thorough knowledge of the Windows Operating System, ideally with 1-2 years of experience with troubleshooting and performing a clean OS rebuild.
• Proven experience in laptop and desktop repair (minimum 1–2 years preferred).
• Familiarity with windows settings, system recovery, and virus removal.
• Excellent communication, time management, and organizational skills
• Experience with new laptop deployment and getting new hires set up in our system is a plus.
• Ability to lift up to 50 lbs