Network Engineer - CBO IT Infrastructure

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The Telecom Engineer II is the second tier of support personnel responsible for the installation, monitoring, maintenance, support, and optimization of all telecom hardware, software, and communication links. This individual will also respond to and resolve any telecom related issues in a timely manner.

Performs the installation, configuration, and operation of any new or existing Telecom infrastructure device(s) and supporting software across the enterprise. Includes all Call Managers, Contact Center software, Voice Mail, Voice Gateways, Session Boarder Controllers, Phones, Dialers, etc. Ensures proper Telecom connectivity of all sites, servers, telephone equipment, fax machines, and other telecom end-points.

Troubleshoots telecom related problem areas and issues as needed to resolve operational issues and restore/optimize services. Performs root cause analysis and problem management tasks on appropriate incidents. Minimal guidance is expected at this level.

Documents business requirements and designs appropriate telecom solutions that adhere to corporate standards, policies, and budget constraints.

Proactively manage standards, topology documentation, configuration files, performance baselines, and capacity planning roadmaps for telecom infrastructure.

Monitors telecom performance in order to determine whether adjustments need to be made, and to determine where changes will need to be made in the future. Recommends changes to improve systems and telecom configurations and determine hardware or software requirements related to such changes.

Creates diagrams and supporting documentation for all sites and services. These documents are to be reviewed by a Senior Network Engineer. Maintain knowledge of networking related topics, including emerging technologies, industry best practices, and regulatory/compliance related concerns

Participate in Change Management regularly; to include being an active member of the Change Advisory Board (CAB).

Participates in rotational on-call support and limited travel for regional site support.

Participates in managing all telecom security solutions.

Mentor lower level Engineers and Analysts to provide hands-on training and find opportunities to foster team growth.

Other duties as assigned by the Manager Technology Services.

KNOWLEDGE AND SKILLS:

EDUCATION:

Technical Bachelor’s degree required or equivalent experience

YEARS OF

EXPERIENCE:

5 to 8 year’s minimum experience in the multi-site phone system environment

REQUIRED SKILLS AND KNOWLEDGE:

• Working knowledge of Call Manager, Unity Connection and Cisco Unified Contact Center Express.
• Experience with Voice Technologies (POTS, VoIP, SIP Trunking)
• Knowledge of telecom circuit ordering, installation and troubleshooting
• Detailed knowledge of internal voice / data wiring.
• Experience supporting deployments of Windows, ESXi, Linux and UNIX systems/applications, Call Manager, and Call Center management are desireable.
• Strong project management and interpersonal skills; ability to deal effectively with diverse skill sets and personalities, provide strong team leadership, and work effectively as a team player
• Ability to be highly organized with a demonstrated aptitude to prioritize workload, meet deadlines, manage several broad-scope projects at one time, and utilize time effectively for staff and self.
• Ability to execute all job responsibilities and assignments promptly, reliably, honestly, and ethically
• Team player mentality and willingness to share knowledge with other team members.
• Rotational on-call duties to respond to high incidents.

In –depth Knowledge and Experience in the majority of the following:

• CUCM
  - Call Manager
• UCX
  - Unity connection
• UCCX
  - Unified Contact Center Expressway
• WebEX Contact Center
• Call Recording Solutions
• VOIP Gateways
  - Cisco
• Session Boarder Controllers
• SRST-Survivability
• VCS
• Jabber
• SIP, H.323, SCCP and MGCP protocols
• Informacast
• ATA’s and Cisco FXO’s & FXS’s
• Cisco Desktop & Wireless Phones
• IVR

LICENSES REGISTRATIONS &/or CERTIFICATIONS:

Cisco Voice Certifications or other Voice Professional-level certifications preferred.

• Job Identification 13027
• Job Category Infrastructure
• Posting Date 02/19/2026, 08:24 PM
• Job Schedule Full time
• Job Shift Day
• Locations 2100 Sherman Ave, Norwood, OH, 45212, US