Field Service Supervisor

Lead the Field. Power the Technology. Make an Impact.

We’re looking for a hands‑on Field Service Supervisor who thrives at the intersection of people, technology, and problem‑solving. In this role, you’ll lead a team of skilled field technicians, ensure successful equipment installations and startups, and serve as a key technical resource for both customers and internal teams.

If you enjoy being the go‑to expert, mentoring technicians, and seeing complex machinery come to life in real‑world environments—this role was built for you.

As a Field Service Supervisor, you’ll play a critical role in delivering exceptional service and flawless equipment performance. Your responsibilities include:

• Lead and supervise field service technicians during machine installation and startup at customer sites
• Schedule and coordinate technician travel for installations, startups, warranty work, and service calls
• Provide hands‑on support and troubleshooting assistance for warranty and repair issues
• Review in‑house production jobs to proactively identify and resolve potential field service challenges
• Train technicians, new hires, temporary employees, and customers on machine operation and best practices
• Review, approve, and post field service reports
• Partner closely with the Technical Service Manager on projects and priorities
• Take on additional responsibilities as needed to support team and company success

• Directly supervise Field Service Technicians
• Support onboarding and technical training for new and temporary team members
• Serve as a technical mentor and problem‑solver in the field and in the shop

• Strong ability to present technical information clearly—both verbally and in writing—to employees, customers, and suppliers
• Proficiency in Microsoft Word, Excel, and Power Point
• Ability to manage multiple projects simultaneously in a fast‑paced environment

• College degree in Electrical Engineering and/or
• 2–3 years of hands‑on technical experience in manufacturing automation, material handling, and/or machine control
• Solid understanding of product components and programming at the machine level

• Confident communicator across departments and with external partners
• Strong analytical skills with the ability to identify process issues and implement effective solutions

• Comfortable with college‑level mathematics
• Ability to calculate percentages and perform advanced mathematical procedures

• Active participation in local, regional, or national professional organizations is encouraged

• Ability to stand for extended periods on concrete floors
• Frequent bending, kneeling, squatting, climbing, and crawling as needed
• Lift up to 50 lbs unassisted; heavier loads with lifting devices
• Work in a traditional shop environment with seasonal temperature variations, loud noise, and occasional exposure to fumes or odors

• Approximately 10–20% travel throughout North America for machine startups, commissioning, and warranty support
• Occasional international travel required

You’ll be part of a technical team that values expertise, collaboration, and continuous improvement. This role offers a blend of leadership, hands‑on engineering, and customer‑facing impact—perfect for someone ready to step up and lead from the front.