Director of Field Engineering

Director Of Field Engineering

The Director of Field Engineering is responsible for the development, expansion, and large-scale growth of the Field Engineering Department that seeks to provide support, upgrades, preventative and correct maintenance, along with commissioning support. The incumbent is responsible for leading our Field Services Engineers ensuring proper operation and maintenance of KPI deployed solutions and is a key escalation point for our customers related to this support.

This Director oversees the creation and success of a highly capable field services team. Working closely with leaders in Engineering, Customer Support, Resident Maintenance, Sales, and Marketing, this position is accountable for continuously improving the delivery of our services.

As a very visible leader to our customers, the incumbent must demonstrate exceptional leadership, personnel management, and organizational skills.

1. Leads Field Service Teams who perform on-site routine service including commissioning support, brownfield upgrades, service and maintenance.

New Systems

• Mechanical and electrical installations
• Commissioning Engineering

Existing Systems

• Upgrades, expansions, and recontrols
• Preventative Maintenance

Modifications

• PLC programming and integration

Equipment and Site Audits

2. Oversee the scheduling and training of Field Service Engineering team.

3. Works with Sales to create quotes for Preventative Maintenance, Retrofits, Corrective Maintenance, and Launch support

4. Management and creation of departmental budgets

5. Ensures all customer issues are satisfactorily resolved utilizing engineering and other teams as needed.

6. Conduct effective resource planning to maximize the productivity of resources

7. Ensure various KPI's and Customer expectations are met or exceeded.

8. Act as the KPI trusted advisor, both internally and externally, to ensure targets and profitability goals are met.