Assistant Shift Manager, Table Games

Job Description

Are you the type of person who enjoys providing a high-level of customer service?

• Administers the entire operation of an assigned gaming area in compliance with Commission
• Safeguards assets.
• Oversees all transactions in gaming area and reports any outstanding or irregular play to the Table Games Shift Manager.
• Maintains integrity of equipment as well as replacement of damaged or defective cards/dice.
• Ensures proper Cash Transaction Reporting.
• Instructs subordinates in daily performance of their required duties. Reviews Table Games’ Supervisors and Dealers’ progress and continues training through constructive instruction.
• Tracks and records proper win/loss figures of gaming area for Table Games Shift Manager and is responsible for scheduling team members for the appropriate table games.
• Communicates effectively on a professional level all pertinent gaming information to fellow team members.
• Handles guests’ concerns quickly and efficiently.

• Fill Request
• Credit Request
• Fill Slip
• Credit Slip
• Front Money/Marker Request
• Markers issuance
• Table Game Inventory form - opener and closer
• Key logs as prescribed in IC​S
• Progressive Payout Slip
• Card and Dice Inventory Log
• Currency Transaction Report
• Authority to issue complimentary services within approved guidelines
• Error slips
• Table ratings

• Table game pit area
• Cards and dice (storage and pit stands)
• Keys as prescribed in IC​S
• Automated system as required and authorized to perform job duties
• Surveillance room
• Guest Cash Transactions
• Gaming Equipment Room

• Literate and fluent in English
• Demonstrated ability to communicate effectively, both verbal and written
• Demonstrated ability to deal effectively with employees at all levels
• Strong organizational and analytical skills
• Computer literacy
• Ability to handle complex and emotional issues
• Acts as a role model to other employees and always leads by example
• Adheres to all regulatory, company and department policies and procedures
• Must project professionalism and possess excellent verbal and written communication skills
• Professional appearance
• Team player

• Bachelor’s degree (or equivalent from a two-year college or technical school) or 3-5 years equivalent training/experience required
• Minimum of five years table games experience with progressive supervisory/management experience required

Ability to obtain a Gaming Occupational License within the State of Ohio.