Assistant Shift Manager, Table Games

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site:

Description:

The Bottom Line:

Are you the type of person who enjoys providing a high-level of customer service?

Table Games Assistant Shift Manager:

Responsible for the leading the day to day operation of the Table Games Operation.

Role Responsibilities:

Administers the entire operation of an assigned gaming area in compliance with Commission Safeguards assets.

Oversees all transactions in gaming area and reports any outstanding or irregular play to the Table Games Shift Manager.

Maintains integrity of equipment as well as replacement of damaged or defective cards/dice.

Ensures proper Cash Transaction Reporting.

Instructs subordinates in daily performance of their required duties. Reviews Table Games’Supervisors and Dealers’ progress and continues training through constructive instruction and Tracks and records proper win/loss figures of gaming area for Table Games Shift Manager and is responsible for scheduling team members for the appropriate table games.

Communicates effectively on a professional level all pertinent gaming information to fellow team members.

Handles guests’ concerns quickly and efficiently.

Signatory ability includes the following:

Fill Request.

Credit Request.

Fill Slip.

Credit Slip.

Front Money/Marker Request.

Markers issuance.

Table Game Inventory form - opener and closer.

Key logs as prescribed in ICS.Progressive Payout Slip.

Card and Dice Inventory Log.

Currency Transaction Report.

Authority to issue complimentary services within approved guidelines.

Error slips.

Table ratings.

Access to restricted areas includes the following:

Table game pit area.

Cards and dice (storage and pit stands).Keys as prescribed in ICS.Automated system as required and authorized to perform job duties.

Surveillance room.

Guest Cash Transactions.

Gaming Equipment Room.

Knowledge, Skills & Abilities Literate and fluent in English Demonstrated ability to communicate effectively, both verbal and written

Demonstrated ability to deal effectively with employees at all levels

Strong organizational and analytical skills

Computer literacy

Ability to handle complex and emotional issues

Acts as a role model to other employees and always leads by example

Adheres to all regulatory, company and department policies and procedures

Must project professionalism and possess excellent verbal and written communication skills

Professional appearance

Team player

Education and Experience Bachelor’s degree (or equivalent from a two-year college or technical school) or 3-5 years equivalent training/experience required.

Minimum of five years table games experience with progressive supervisory/management experience required.

Required Certification/License Ability to obtain a Gaming Occupational License within the State of Ohio
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