Utility – Parks & Rec

Overview

Join Mad Tree Parks & Rec as a Utility team member. Every exceptional guest experience starts with two things: a warm welcome and a spotless environment. As a Utility team member at Mad Tree Parks & Rec, you'll be the versatile force that makes both happen — greeting guests at the door, keeping operations flowing during the busiest rushes, and ensuring every space stays pristine and welcoming.

If you thrive in fast-paced environments, take pride in creating welcoming spaces, and want to be part of a team that genuinely gives a f
* ck, this is your opportunity to grow with Cincinnati's most purpose-driven hospitality company.

• Create warm first impressions by greeting guests and guiding them through our space
• Maintain exceptional cleanliness through proactive pre-bussing, surface cleaning, and organization. Support bar and service teams with stocking, glassware management, and operational flow
• Manage phone inquiries, reservations, and private event bookings professionally
• Monitor dining room capacity and communicate guest flow updates to the team
• Support special events, private functions, and peak service periods with flexibility

• Transparent compensation: $5.50 per hour, plus tips
• Flexible scheduling that works with your life
• 401(k) with company match
• Free mental health support (8 in-person/video sessions + unlimited text-based therapy)
• 16 hours paid volunteer time annually + company-wide Community Impact Day
• Gift cards for Mad Tree food, beverages, and merch
• Continued growth – Cross-training opportunities across hospitality operations
• Nature-inspired work spaces designed to connect people to nature and each other
• Face-to-face humanity — Real human connection, not screen isolation
• A team that gives a f
  * ck – People who are passionate and genuinely care

What is Mad Tree Parks & Rec?
Opening in early 2025, Parks & Rec represents Mad Tree's boldest venture yet—a 15,000 sq. ft. space transforming a historic airplane hangar into an innovative gathering place in Summit Park. It integrates with Blue Ash's green space to create a community-focused, sustainable environment with indoor-outdoor spaces, a living wall, and activities for all ages.

More About Mad Tree

Founded in 2013, Mad Tree is an award-winning brewery rooted in Cincinnati and guided by purpose. Mad Tree is a B-Corp certified company and a member of 1% for the Planet, donating 1% of sales to local, sustainable nonprofits. We strive to create warm and welcoming experiences, exceed expectations, and plant a better community. We put purpose in every pour and aim to do things differently.

We are Mad Tree. Rooted in Cincy. Planted in Purpose.

Mad Tree is committed to building a diverse, equitable, and inclusive workforce that inspires madness while being rooted in purpose. We offer a competitive compensation package plus benefits like subsidized health insurance, a retirement plan with a match, paid time off, and other perks.

• Location: Blue Ash, OH
• Reports To: Front of House Manager
• Status: Seasonal, Part-Time (Non-Exempt - Hourly)
• Compensation Range: $5.50 per hour, plus tips
• Schedule: Part-Time | Open availability including nights, weekends, and holidays
• Position Summary: The Utility position is essential to creating warm and welcoming experiences that exceed guest expectations while supporting front-of-house operations. They will be an avid Mad Tree ambassador who lives the behaviors – Connect, Grow, and Give a F
  * ck.

• Provide warm, genuine greetings to all arriving guests and create positive first impressions
• Guide guests through self-seating and provide clear information about facility layout, offerings, and events
• Manage reservation systems, private event bookings, and waiting lists during peak periods
• Answer phone calls professionally and handle inquiries about menu items, allergens, dietary restrictions, and upcoming events
• Monitor dining room flow and communicate capacity updates to the service team
• Handle guest questions, concerns, and special requests with professionalism
• Process to-go orders and merchandise sales…