Assistant Shift Manager, Table Games

Assistant Shift Manager, Table Games page is loaded## Assistant Shift Manager, Table Games Apply locations:
Hard Rock Casino Cincinnati time type:
Full time posted on:
Posted 16 Days Agojob requisition :
R2686

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site:
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* Job Description:

**** The Bottom Line:
** Are you the type of person who enjoys providing a high-level of customer service?
** Table Games Assistant Shift Manager:
** Responsible for the leading the day to day operation of the Table Games Operation.
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* Role Responsibilities:

*** Administers the entire operation of an assigned gaming area in compliance with Commission
* Safeguards assets.
* Oversees all transactions in gaming area and reports any outstanding or irregular play to the Table Games Shift Manager.
* Maintains integrity of equipment as well as replacement of damaged or defective cards/dice.
* Ensures proper Cash Transaction Reporting.
* Instructs subordinates in daily performance of their required duties. Reviews Table Games’
* Supervisors and Dealers’ progress and continues training through constructive instruction and
* Tracks and records proper win/loss figures of gaming area for Table Games Shift Manager and is responsible for scheduling team members for the appropriate table games.
* Communicates effectively on a professional level all pertinent gaming information to fellow team members.
* Handles guests’ concerns quickly and efficiently.
* Signatory ability includes the following:
* Fill Request.
* Credit Request.
* Fill Slip.
* Credit Slip.
* Front Money/Marker Request.
* Markers issuance.
* Table Game Inventory form - opener and closer.
* Key logs as prescribed in ICS.
* Progressive Payout Slip.
* Card and Dice Inventory Log.
* Currency Transaction Report.
* Authority to issue complimentary services within approved guidelines.
* Error slips.
* Table ratings.
** Access to restricted areas includes the following:
*** Table game pit area.
* Cards and dice (storage and pit stands).
* Keys as prescribed in ICS.
* Automated system as required and authorized to perform job duties.
* Surveillance room.
* Guest Cash Transactions.
* Gaming Equipment Room.
** Knowledge, Skills & Abilities
*** Literate and fluent in English
* Demonstrated ability to communicate effectively, both verbal and written
* Demonstrated ability to deal effectively with employees at all levels
* Strong organizational and analytical skills
* Computer literacy
* Ability to handle complex and emotional issues
* Acts as a role model to other employees and always leads by example
* Adheres to all regulatory, company and department policies and procedures
* Must project professionalism and possess excellent verbal and written communication skills
* Professional appearance
* Team player
** Education and Experience
*** Bachelor’s degree (or equivalent from a two-year college or technical school) or 3-5 years equivalent training/experience required.
* Minimum of five years table games experience with progressive supervisory/management experience required.
** Required Certification/License
** Ability to obtain a Gaming Occupational License within the State of Ohio
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