Marketing Operations Representative II - Players Club

Players Club Representative

Players Club Representatives are responsible for providing the highest level of guest service and ensuring that all processes and procedures are followed, and all guidelines/rules issued by the OCCC are executed.

Essential functions include:

• Be responsible for executing the highest level of guest service at Hard Rock Casino Cincinnati
• Be on-time and at your workstation at the start of your shift
• Know and understand all gaming systems so you can communicate appropriate and correct information to guests
• Obtain 100% on Secret Shops by:
• Speaking first, greeting the guest with a positive comment, and sharing their name with the guest
• Asking how they may assist
• Utilizing the guest's name
• Assisting the guest and assuring that their needs have been met and exceeded
• Upselling an item of the casino
• Sending the guest to their next destination with a positive parting comment
• Representatives are expected to capture phone numbers and email address of guests
• Work the gaming floor when requested:
• Telling guests about Unity benefits
• Helping sign guests up for a card
• Helping to increase rated play
• Assist with promotions and events
• Follow the handbook policies including uniform standards
• Approach peers and leaders with a respectful tone
• Know and understand all promotions so you can effectively communicate them to guests
• Able to stand at the Players Club and be approachable, friendly, and outgoing to ensure guests have the best experience at Hard Rock Casino Cincinnati
• This position reports to the Players Club Supervisor Team
• Other duties as assigned

Education and/or experience requirements:

High school diploma and/or guest service experience.

Additional requirements:

• Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations
• Must successfully pass background check
• Must successfully pass drug screening
• Must be twenty-one (21) years of age