Marketing Operations Representative II - Players Club

Marketing Operations Representative II - Players Club

Apr 1, 2026

Pay information not provided

Our team members are the key to our company’s success, and their health and well‑being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future and maintain a healthy work‑life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site:

Job Description:

POSITION SUMMARY:

Players Club Representatives are responsible for providing the highest level of guest service and ensuring that all processes and procedures are followed, and all guidelines/rules issued by the OCCC are executed.

ESSENTIAL FUNCTIONS:

Be responsible for executing the highest level of guest service at Hard Rock Casino Cincinnati

Be on‑time and at your workstation at the start of your shift

Know and understand all gaming systems so you can communicate appropriate and correct information to guests

Speaking first, greeting the guest with a positive comment, and sharing their name with the guest

Representatives are expected to capture phone numbers and email address of guests

Telling guests about Unity benefits

Assist with promotions and events

Follow the handbook policies including uniform standards

Approach peers and leaders with a respectful tone

Know and understand all promotions so you can effectively communicate them to guests

Able to stand at the Players Club and be approachable, friendly, and outgoing to ensure guests have the best experience at Hard Rock Casino Cincinnati

This position reports to the Players Club Supervisor Team

Other duties as assigned

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

High school diploma and/or guest service experience.

• Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations