Executive Host

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site:

• Maintains relationships and markets our gaming products and amenities to valued Guests.
• Greets Guests in the casino and participates in social events and special promotions.
• Issues Player’s Club cards and promotes the program and related promotions.
• Increases the growth of gaming revenues through development of a targeted Guest base.
• Updates Guest history for future visits.
• Ensures the protection of Guest’s rewards and credit lines.
• Effectively handles Guest complaints and discrepancies in an efficient and courteous manner.
• Provides special services to include food, beverage, transportation, cross-property events and Player’s Club programs.
• Responsible for marketing to predetermine active and inactive Guests by mail and phone to further develop brand loyalty and visitation to the casino and reports results of each.
• Assists in the development of incentive programs, host goals, special events and marketing programs.
• Maintains up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information.
• Keeps informed of competitive promotions.
• Responds to Player’s Club letters and Guest service survey results and communicates that information to the appropriate department manager.
• Safeguards the confidential nature of all departmental and general property records.
• Other duties as assigned.

• 3 years of experience as a Casino Host preferred.
• High school diploma, GED or equivalent required, college degree preferred.
• Must be computer literate and proficient with MS Office, Word, Excel, and Outlook.
• Fluency in languages other than English is preferred.
• Experience in casino and/or hotel environment preferred
• Experience in gaming machines and/or table games preferred.
• Must have excellent interpersonal communication skills, team building and problem solving skills.
• Ability to deliver a service level that creates an atmosphere that makes our Guests want to return, giving each Guest a positive, memorable entertainment experience.
• Conducts themselves in accordance with all Gaming Commission Regulations, Seminole Tribe of Florida, and Player Development departmental policies and procedures.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Must present professional image of excitement, enthusiasm, and outgoing personality, while being able to project a professional image.

• Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise. Must be able to tolerate stress related to serving customers in a high-pressure environment.
• Must be able and willing to work any shift, to include working evenings, weekends, and holidays, as well as long hours, when necessary
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 20…