Network - Surveillance Officer

Position: Join Our Network - Surveillance Officer
Discover What’s Possible at BetMGMReady to make your career legendary? Join us as we bring the magic of Vegas to our players. The BetMGM team has over 1,400 talented members, revolutionizing sports betting and online gaming in the United States and Canada. We’re a brand with technology at our hearts and the most driven and focused talent in the business.

As a valued team member, we’re committed to giving you the resources and support you need to thrive. Our benefits and perks include:

Medical, Dental, Vision, Life, and Disability Insurance
401(k) with company match

Pre-tax spending accounts including health care FSA and commuter savings

Flexible paid time off Professional development reimbursement and ongoing skills training opportunities

Employee resource groups

Swag, ticket giveaways, and more!

At BetMGM, we recognize that every individual plays a meaningful role in our success. That’s why we’re committed to building a respectful, inclusive workplace. It’s the strategy behind every win. By meeting people where they are, we create a culture of belonging where everyone can thrive and a workplace that reflects our values, our people, and our drive to win.

The Opportunity About the Role The Surveillance Officer contributes to an environment of collaboration in which Surveillance supports partner departments in providing outstanding service to all guests. Providing both customers and employees with a fair, safe and secure gaming experience by creating accountability to company policies and procedures as well as appropriate laws and regulations

The listed role is an example of one of the typical roles that BetMGM may hire for once positions are available. You are applying to join our network of individuals with interest in this particular role with the understanding that immediate placement is not guaranteed and role availability may not presently exist.

Location Cincinnati, OH (Fully Onsite)
Responsibilities Operate various closed-circuit television (CCTV) technology to monitor and review sports book activities, archive audio and video evidence and monitor the system for malfunctions

Proactively monitor sports book areas and personnel including, but not limited to, Cage, Soft Count, Kiosks, Sports Bar to promote accountability with policies and procedures, identify suspicious activity, and deter fraud and theft

Proactively observe and review video then complete required documentation regarding specific incidents including but not limited to guest complaints, procedure errors, risk management issues, player evaluations, theft, and variances

Maintain and improve knowledge of sports book rules, company policies, procedures and threats in all areas which Surveillance is responsible for monitoring through training and professional development

Cooperate with the local Gaming Authority and coordinate with and/or assist other law enforcement agencies as necessary. Testify in court as a representative for the company as necessary. Maintain strict confidentiality of Surveillance operations and any non-public information learned as an employee

Identify trends and abnormalities by reviewing data through various software applications and investigating anomalies

Collaborate with leadership to maximize guest experience

Perform other job-related duties as requested

Qualifications1+ year of relevant experience

At least one year of gaming and/or Surveillance experience

Previous experience working in a similar resort setting

Compensation

The hourly range for this position is $20.00 to $22.00. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is also eligible for participation in a…