Mortgage Loan Servicing

Overview

Years of

Experience:

2 - 4 years of experience

Desired

Skills:

BPO – Dialer Ops

Salary Range—$50,000-$60,000 a year

Job Description:

The client is a global leader in IT services, consulting, and business solutions, leveraging technology for business transformation and helping catalyze change.

This process involves reviewing documents to ensure that the correct process is followed to collect the mortgage payment; property that is impacted by FEMA is being serviced correctly; the foreclosure process is followed correctly; looking for assistance options to verify if all eligible programs have been offered, etc. Manage the pipeline for loans ensuring all actions are compliant with regulatory requirements

• Understanding job requirements and consistent delivery to set targets
• Review of 1098/1099 documents
• Ensure the rate adjustment was correctly calculated and the required notices sent within the regulatory requirements.
• Audit Bankruptcy documentation to confirm loans in a bankruptcy stage are properly handled.
• Review of documents to confirm that loan payments are processed correctly and applied to the loan appropriately as per the note and applicable regulations.
• Document review to confirm the proper filing of claims to mortgage insurance providers.
• Audit documentation to confirm proper processes are followed for the collection of missed payments, solicitations of assistance options, and the mailing of required notices, and pull a soft credit report
• Confirms escrow account functions are being performed properly.
• Review of documents to confirm loans impacted by a FEMA-declared disaster event are being serviced correctly and applicable assistance is being provided
• Audit documentation to confirm the foreclosure process, from initiation through final settlement, is completed in a timely manner and in accordance with applicable policies, regulations, federal, state, and local laws
• Review of documents to confirm loans are being serviced correctly for both monitored and unmonitored hazard claims.
• Review of loans with Lender Placed Insurance (LPI) that were sent appropriate notices before the LPI was applied to the loan and the LPI was removed when required
• Audit documentation to confirm loans have been carefully reviewed for assistance options, all eligible programs have been offered, the finalization of a permanent assistance option is completed, and the loan is removed from the Loss Mitigation Workstation in a timely manner when appropriate
• Review of documents to confirm the payoff provided was accurate and the lien release process was completed properly
• Audit loans to confirm whether loan-servicing records are properly transferred (i.e., loan data, amounts, documents, and established policies are followed).

• Minimum 24-36 months of US mortgage servicing experience
• Knowledge of the mortgage servicing process, documentation, and loan terminology
• Strong communication skills, verbal and written
• Strong analytical skills
• Demonstrated ability to resolve complicated issues as they arise
• Flexible (Willingness to work in night shift)
• Knowledge of MS Office

Thanks, and regards,

Sajith Nair

Ztek Consulting Inc.