Loan Payment Specialist

General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities.

The Loan Payment Specialist is responsible for ensuring accurate and timely servicing of various types of loans (including consumer, indirect, mortgage, and commercial), interacting with members and third-party vendors to resolve complex loan-related issues and properly applying payments, performing adjustments, and performing loan maintenance.

• Educate, troubleshoot, and resolve issues regarding loans, including assisting with escalated calls regarding consumer loans, indirect loans, mortgage loans, and commercial loans
• Assist internal team members with loan-related issues via chat and email
• Make daily outbound calls to members regarding their proof of insurance discrepancies and returned documents
• Make outbound calls to members and third-party vendors regarding payoff requests and payoff discrepancies
• Perform loan maintenance tasks
• Accurately process or forward Guaranteed Asset Protection (GAP) Insurance and total loss payments
• Apply deposit checks accurately while maintaining compliance regulations
• Perform complex payment posting and adjustments to serviced loans
• Maintain a thorough understanding of loan accruals, receivables, fee types and how they affect loan types to understand how payment adjustments will impact the loan
• Process disbursements
• Balance the Loan Operations General Ledger
• Post multifaceted payments to correct errors
• Monitor loan maintenance reports to identify exceptions or errors
• Post and correct transactions in a timely manner
• Monitor commercial insurance to ensure compliance with proof of insurance requirements for business loans
• Perform other duties to support the department as necessary

• High school diploma or GED required
• Two years of customer service experience required
• Three years of experience with consumer or mortgage loans required

• Strong interpersonal and communication skills to deliver an impactful and positive member experience
• Solid problem-solving skills with the ability to thoroughly research transaction histories
• Strong computer skills with proficiency in Microsoft Office products and the ability to gain proficiency in other credit union systems

• Health, Dental and Vision insurance
• Life and Disability insurance options
• Paid Time Off starts accruing once hired and take your birthday off - paid
• 401k Retirement plan with up to a 10% match of your base gross compensation
• Tuition reimbursement opportunities & professional development
• Volunteer opportunities
  -and earn additional PTO hours!
• On-site clinics for Vaccines and Mammograms

And many more!

Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives!

General Electric Credit Union is an Equal Opportunity Employer