Card Coordinator

Overview

Tru Partner Credit Union in Cincinnati, Ohio is actively seeking a sociable and ambitious Card Coordinator to assist our members with disputes, reporting, and prompt and professional member service as it relates to debit and credit cards. We are looking for someone who enjoys social interaction and delivering excellent customer service in a team‑oriented and top‑industry environment.

We provide great benefits and perks, including health, dental, vision, and prescription coverage. Life and disability insurance and some health insurance plans are at no cost to employees. We also offer immediate enrollment in our 401(k) plan, free parking, and an onsite gym available 24/7. We also offer a generous PTO policy that includes 9 paid holidays, 24 hours/year of time off to volunteer, and 2 paid in-service days.

We help you pay for school with tuition and student loan assistance. If this sounds like the right opportunity for you, apply today!

About Tru Partner Credit Union

Our organization was founded in 1937 by Louise McCarren Herring, who was a pioneer in the credit union industry, having started over 500 credit unions in her lifetime. Louise's goal was to help each person attain their personal economic goals. Tru Partner has always believed in this philosophy of "people helping people". Now, we are leaders in the financial industry. We offer numerous products for our members to help them save money for the future as well as various lending options for their short and long-term needs.

Our savings products pay dividends and our loan rates are very competitive with the market. Most of all, we love to give top‑notch service to our 17,000+ member‑owners.

Tru Partner is filled with friendly, courteous, knowledgeable, and educated staff that offers a team‑oriented and collaborative environment for everyone to succeed. Our very own CEO began her career as a teller, so the possibilities for career advancement are endless.

The Card Coordinator coordinates the ATM/Debit and Credit card plastics operations. Researches and resolves member card issues. Investigates and processes member card disputes. Ensures members are promptly and professionally served. Actively cross sells Credit Union services.

• Assumes responsibility for the efficient and effective operations of the card department.
• Works closely with internal and external members to resolve questions and/or issues with cards.
• Monitors plastic card inventory.
• Monitors and responds to various reports, including but not limited to Lost/Stolen Cards, Settlements, and Disputes.
• Monitors and responds to core system card reports, including but not limited to Address Change Report - Cards, Credit Card Negative Balance, Non-Activated Cards, Card Re‑issue Report, ATM File Update Manager Exceptions, Card Order Exceptions.
• Prepares periodic reports on card activity as requested.
• Processes cards returned to Tru Partner as "undeliverable".

Responds to Compromised Card Alerts and informs members when cards have been returned. Obtains correct mailing information, investigates and processes card disputes, and follows Reg E dispute regulations and internal dispute processing procedures. Keeps members informed of dispute status and responds to questions regarding disputes. Monitors care and core system Dispute reports to ensure timely responses and reviews reports. Notifies members, orders new cards, and blocks compromised cards if necessary.

• Establishes and maintains effective and professional business relationships with members. Resolves members' requests and questions promptly and courteously. Keeps members properly informed of Credit Union policies and procedures. Ensures the Credit Union's professional reputation is projected and maintained. Actively and professionally cross sells Credit Union products and services.

Establishes and maintains effective communication and coordination with co-workers and with management. Keeps management informed of area activities and any significant problems. Provides suggestions for improved service. Attends meetings as required. Assists area personnel as needed. Assists in training and cross training co-workers. Ensures proper maintenance, cleanliness, and security of work area, desks, and equipment. Performs other duties as assigned.

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