Customer Service Representative

Responsibilities

• Enter accurate and timely loan information into the Loan Originations Systems.
• Review loan conditions to ensure the loan is ready to close.
• Contact the third parties and title company to coordinate the required data.

• Maintaining service level standards
• Assisting in new‑hire trainings
• Perform internal quality check, providing floor support and feedback to other staff
• Responding to all emails efficiently

• 0‑1 years of conventional mortgage processing/closing experience
• Knowledge of full loan cycle processing (from beginning to end)
• Strong understanding of Desktop Underwriter (DU) and Loan Prospector (LP)
• Strong communication skills, verbal and written
• Strong analytical skills
• Demonstrated ability to resolve complicated issues as they arise
• Proven organizational skills and demonstrated ability to prioritize and multi‑task
• Knowledge of MS Office
• Attention to detail
• Customer focused
• Good team player / strong interpersonal skills

• Ability to work through multiple computer programs and multi‑computer monitors
• Flexible (willingness to stretch and overtime)

• Essential:
  Minimum of 0‑12 months of US mortgage processing/closing experience.
• Desirable:
  Exposure to the FNMA and FHLMC guidelines would be an added advantage. Exposure and knowledge of MI.

Mortgage - Servicing~Retail Mortgages Experience

Required:

0‑2