Debit Card Services Associate - Card Services - Albany

Debit Card Services Associate - Card Services

#41-9262

Remote within the Bank's footprint; may occasionally attend in-person meetings.

37.5 hours per week.

The Debit Card Associate is responsible for performing operational support duties related to Wes Banco debit card Reg E and fraud disputes, Zelle disputes, check disputes, ACH disputes, and other related functions. The role includes reviewing reports, providing assistance via telephone or email to banking center inquiries, processing data entry information through various electronic systems, and completing additional duties as assigned.

• Ensure accurate and timely processing of debit card Reg E, fraud disputes, Zelle disputes, check disputes, ACH disputes, and other related functions.
• Collaborate with peers and leaders effectively.
• Demonstrate willingness to change processes and technological capabilities.
• Learn new systems and processes to streamline and scale work.
• Perform work within customer service level expectations and key vendor processing timelines.
• Perform daily work with accuracy.
• Review and process dispute requests through various payment processing systems.
• Execute transactions in compliance with Reg E requirements.
• Analyze transactional risk and reasonableness per bank guidelines.
• Process affidavits for fraud, including provisional credits to customers and letters to other financial institutions.
• Review and process fraud claims received from other financial institutions.

• High school diploma or general education degree (GED) required.
• Experience in banking or other financial institution preferred.

• Acquire and maintain proficiency in the Bank's policies and procedures, and comply with all applicable laws, rules, and regulations.
• Complete all assigned compliance training in a timely manner.
• Maintain a professional demeanor in appearance, interpersonal relations, work ethic, and attitude.
• Possess clear, concise, effective written and oral communication skills.
• Interact effectively within a team and with customers.
• Demonstrate ability to manage priorities and meet critical deadlines.
• Exhibit strong organizational and prioritization skills.
• Operate as a team player with a positive outlook.
• Learn Microsoft programs including Outlook, Word, and Excel.
• Understand and utilize banking industry technology.

Full-time