Senior Title Insurance Specialist

GENERAL FUNCTION

The Senior Title Insurance Specialist is responsible for examining titles, handling complex title issues, title clearance, training, and completing required tasks to establish, update, and maintain title files in a timely and accurate manner.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, ensuring that actions and behaviors drive a positive customer experience. While operating within the bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

• Must be able to work in a fast‑paced, high‑stress environment to ensure service levels expectations are achieved.
• Must be able to plan, manage, and prioritize activities to meet workload demands.
• Communicate effectively with title insurance underwriters and all internal and external customers to resolve all title situations that may arise.
• Must be able to achieve the minimum performance expectations at all times including quality, productivity, and procedural.
• Handle customer complaints and other sensitive matters in a diplomatic and customer friendly manner at all times.
• Must be able to train other employees as requested on all title processes.
• Demonstrate the ability to audit the work of others.
• Understand TRID regulations including, but not limited to, naming conventions, state laws and requirements regarding fees, etc.
• Contribute to the department's teamwork efforts: build strong relationships, appreciate the abilities of team members, promote a positive environment, represent the company and department in a favorable manner, and support management's decisions.
• Be available to work a late shift as needed to cover reviews as needed by the lender.
• Demonstrate proficiency in Microsoft suite of products as well as title industry software used.
• Actively participate in ongoing efforts to continually improve customer service for both internal and external customers.
• Employees must be proficient in all steps of title examination including how to create a title chain, examine deeds and mortgages, understand taxes, understand how to clear title, and be able to translate all results into requirements and exceptions for the title commitment.
• Understand all state and underwriter requirements in all licensed states (which is currently 16) and know when they apply.
• Be able to determine status and seek resolution for aged liens appearing on title.
• Be able to review trust documents, POAs, estate documents, etc. to ensure there are no title issues or problems.
• Must be able to prepare and review affidavits including identity, marital status, continuous marriage, survivorship, etc.
• Determine status and seek resolution for IRS liens, state‑specific tax liens, and miscellaneous judgments.
• Must be able to research and resolve liens held by lenders that no longer exist.
• Must understand rate tables in all licensed states and be able to prepare title insurance invoices.
• Must be able to decipher property taxes including assessments, additional fees, delinquencies and payment status.
• Must have an advanced understanding of title insurance premiums and the remittance process.
• Must be able to decipher title plants.
• Must understand endorsements, when they apply and all endorsement fees.
• Demonstrate a highly developed understanding of the title industry in terms of job knowledge and industry‑related methods and practices.
• Must be able to obtain required licensing in multiple states if needed.

None

• High School Diploma or equivalent.
• A minimum of 2 years title insurance experience or equivalent as determined by the hiring manager.
• Ability to work in a team environment.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skill set, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well‑being.

Evansville, Indiana 47708

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.