Fraud Investigator

The Fraud Investigator position is responsible for detection, prevention, and investigation of potential fraud situations. The role requires research, execution of countermeasures, documentation of investigations, and the ability to work in a fast‑paced environment while maintaining positive customer interactions.

• Review fraud alerts, queues, and reports to detect and prevent fraud or refer for further investigation.
• Review fraud referrals from internal partners to determine appropriate course of action.
• Effectively execute countermeasures and mitigation strategies to avoid losses to the bank and customers.
• Collect evidence pertaining to law enforcement requests.
• Provide branch support for handling fraud situations for customer incidents.
• Set up, document, and investigate basic fraud cases.
• Interact with internal and external partners such as operations groups, banking centers, and law enforcement to resolve and investigate fraud incidents.
• Complete or direct financial transactions such as right‑of‑offset, closing balance issue, or charge‑off requests.
• Prepare and submit Suspicious Activity Reports (SARs) as required.
• Stay abreast of industry trends and changes in law or regulation.
• Maintain confidentiality surrounding fraud methods and investigations.

• 1 year prior fraud or loss prevention experience, or other applicable professional experience.
• Detail oriented with strong research and problem‑solving skills.
• Ability to review and interpret data related to digital activity to determine appropriate actions to ensure account and bank activity.
• Ability to manage multiple tasks simultaneously.
• Excellent organizational and communication skills.
• Ability to work independently and apply sound judgement.
• High school diploma or equivalent.
• Willingness to work a flexible schedule.

Fraud, compliance, or banking experience preferred.

Works on problems of limited scope while following standard practices and procedures; receives general instruction on work and new assignments; work is periodically reviewed.

Works with limited supervision and applies guidelines with proficiency; receives minimal guidance.

• Frequent use of computer, keyboard, phone, and office equipment.
• Occasional moving within the office or to other locations within the building.
• Occasional lifting and carrying light objects, typically up to 10‑15 pounds.

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti‑Money Laundering, OFAC and Suspicious Activity reporting requirements, and all other lending and deposit compliance requirements.

$23.56/hour to $26/hour

Relevant, thoughtful benefits and programs that support every aspect of associates' holistic wellbeing.

All roles are incentive eligible with the exception of Co‑Op, Intern, or Student positions.

It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law. We are an E‑Verify Employer.