Client Solution Specialist Sr

** Position Overview*
* At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Client Solution Specialist Sr within PNC's Corporate Banking organization, you will be based in Cincinnati, OH.

Role Summary

The Senior Client Relationship Representative (CRR Sr) serves as a critical partner to Relationship Managers (RMs) within Corporate & Institutional Banking (C&IB), supporting the delivery of a consistent, high-quality client experience. This role is responsible for managing complex servicing activities, coordinating across multiple internal partners, and ensuring accuracy, timeliness, and compliance across all client-related processes. The Senior CRR operates with a high degree of ownership and independence, acting as a central point of coordination for market demands, client servicing, KYC/compliance activities, and operational execution.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

** Job Description*
* + Provides sales, service and execution support for new and ongoing client relationships. May serve as a customer solutions resource.

+ Gathers required documentation. Prepares, reviews and verifies documents and relevant information for accuracy.

+ Performs common processing and ensures compliance with standard regulations and processes. May administer implementation plans and related client interactions.

+ Acts as a point of contact for clients, client teams or service partners and escalates client implementation and servicing issues as necessary.

+ Initiates, updates and verifies client, account, or transaction details in relevant systems/applications. Provides reports as needed.

+ May serve as a peer resource and may perform general administrative support.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

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** Customer Focused**  - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

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** Managing Risk**  - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

** Qualifications*
* Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

** Preferred Skills*
* Business Decisions, Client Counseling, Client Relationship Building, Competitive Advantages, Customer Experience (CX), Personal Initiative, Relationship Management, Results-Oriented

** Competencies*
* Accuracy and Attention to Detail, Customer Support Policies, Standards and Procedures, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Problem Management Process, Products and Services, Sales Support and Administration

** Work Experience*
* Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 4+ years of related business or functional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

** Education*
* Associates

** Certifications*
* No Required Certification(s)

** Licenses*
* No Required License(s)

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