Debt Resolution Manager

Debt Resolution Manager Overview

The Debt Resolution Manager oversees the mortgage default servicing department, including collections, loss mitigation, foreclosure, and claims, as well as bankruptcy and escrow servicing. Implements processes and procedures that improve efficiency and support results beneficial to the credit union and its members.

• Directing the daily operations of the bankruptcy, escrow and mortgage default department and overseeing case workflows, including managing a portfolio of cases from initial filing or default to resolution or liquidation.
• Reviewing, approving, and ensuring the accurate and timely preparation and electronic filing of legal documents with National Bankruptcy Services, and associated law firms.
• Serving as a subject matter expert for internal and external audits, ensuring all activities adhere to applicable regulations, investor requirements, and company policies, responding to quality control findings and implementing preventative controls.
• Analyzing financial statements and data to determine strategies for minimizing loss when an account defaults on a loan or other debt; managing pre‑petition and post‑petition debt and monitoring accounts throughout the entire default process.
• Acting as the primary contact and liaison between internal teams, senior management, members, creditors, attorneys, trustees, and court officials.
• Carrying out management duties such as hiring, training, monitoring performance, resolving complaints, and mentoring supervisors and team members.
• Identifying gaps within existing processes and implementing solutions or new procedures to improve efficiency and service levels and reduce costs.
• Following up payments and closely monitoring bankruptcy and delinquent mortgage accounts with the Loan Servicing team.
• Resolving disputed transactions in a timely and cost‑effective manner.
• Compiling month‑end data for management.
• Adhering to the company's risk and regulatory standards, policies, and controls.

• High school diploma/GED required; college degree preferred.
• 6+ years of experience in a mortgage default, collections or similar role.
• 5+ years of experience with bankruptcy servicing or operational experience.
• Prior experience working in a credit union or community bank is preferred.

• Extensive knowledge of regulations and guidelines set forth in the Fair Debt Collection Practices Act, Bankruptcy Code, and Reg. Z.
• Ability to serve as Subject Matter Expert and handle complex situations efficiently.
• Knowledge of the Bankruptcy and loss mitigation process and understanding of the legalities and documents associated with each filing.
• Excellent communication skills and ability to talk to members, especially with matters of sensitivity and conflict resolution.
• Strong analytical and decisive decision‑making skills.
• Ability to work in a fast‑paced environment.
• Must have the ability to prepare and interpret detailed written materials and perform mathematical functions.
• High degree of professionalism especially when working with external parties and attorneys.
• Proficient in working in case management and bankruptcy systems, including PACER.

• Health, Dental and Vision insurance.
• Life and Disability insurance options.
• Paid Time Off starts accruing once hired and includes birthday off paid.
• 401(k) Retirement plan with up to a 10% match of your base gross compensation.
• Tuition reimbursement opportunities and professional development.
• Volunteer opportunities and earn additional PTO hours.
• On‑site clinics for vaccines and mammograms.

General Electric Credit Union is an Equal Opportunity Employer.