Consumer Credit Loan Specialist

## Consumer Credit Loan Specialist Apply locations:
Cincinnati, OHtime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
July 24, 2026 (30+ days left to apply) job requisition :
R62170
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GENERAL FUNCTION:
Perform pre-underwriting and processing duties needed to fulfill consumer equity and non-equity loan applications. Review and validate complex underwriting stipulations associated with the consumer lending process.

Provide accurate,clearand concise information and provide a superior lending experience for external customers through phone interaction and email. Primary loan facilitator for external customers to ensure work flow deadlines and service level agreementsaremet.

Responsible formoving the loan file through the pipeline upon receipt of the application, including updating the file and all systems as work progresses through the underwriting process.

Partner with internal departments to escalate and resolve issues and problems. Quickly and efficiently promotes excellence in employee and customer experience. Always do the right thing for customers and colleagues, and ensure thatactionsandbehaviorsdrive a positive customer experience. Achieve results while consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

DUTIES & RESPONSIBILITIES:

* Proactively contact customers to collect documents needed to underwrite application (including, but not limited to, income documentation, trust information, etc.)
* Provide accurate information to the customer, explains products and policies in a clear, concise manner to ensure they understand documents needed for a lending decision
* Evaluate loan documentation, review income documents, analyze data, and clear conditions per delegated authority (credit and non credit documents)
* Effectively translate internal communication to customer to ensure all information is delivered professionally, accurately, and timely
* Active liaison between the client, underwriting and financial center to meet all loan and customer requirements
* Actively manage pipeline of consumer loan applications
* Fields inbound calls from internal and external customers.
* Understand and review personal and business tax returns and other income documents
* Understand and review vendor documents (title, appraisal, flood, verification of employment, etc.) to communicate with internal and external customers any unexpected issues or needs
* Maintain high level of customer service by being proactive in communicating with borrowers and loan originators.
* wnership as the escalation point for internal and external customer questions pertaining to documents needed for loan products
* Ensure accurate, complete, and timely loan data on processing and underwriting system
* Actively participate in ongoing efforts to continually improve customer service for internal and external customers
* Support the retail business partners in connection with consumer loan applications processed in the consumer credit centers.
* Maintain an in-depth, expert knowledge of all equity and non-equity lending products and services as they relate to procedures, increased efficiencies and policies
* Accurately enter issues into CIT so that issues can be routed appropriately, worked, tracked and resolved following standard Customer Complaint processes
* Respond to complex questions and issues from banking centers regarding products, systems and/or operational procedures in the banking center.
* Work independently to research and resolve issues or answer questions that often involve interpretation of bank policies and procedures.
* Responsible for completing call tracking and support documentation as required
* Act as a Trusted Advisor, proactively educating customers and bankers with each interaction.
* Consistently meet all quality, handle time, and aux/adherence standards.
* Mentor and train less experienced Loan Specialists
* Assist with training and on boarding of new Loan Specialists
* Serve as Consumer Lending…