Chief Consumer Credit Risk Officer

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GENERAL FUNCTION:

The Chief Consumer Credit Risk Officer is responsible for the development, implementation, and leadership of the Consumer Credit Risk department. In keeping with the Bancorp's continuous improvement initiatives around process, the Chief Consumer Risk Officer will evaluate consumer credit delivery processes, including innovations in the digital lending space, administrative activities and portfolio management activities across all lines of business that create or manage consumer credit risk.

This role is pivotal in leading the bank further into the Fintech and Digital Lending space through innovation, leveraging a balanced risk management approach. Key duties include partnering with line of business partners to lead implementation of improvements to processes as changes in risk warrant. This senior Bancorp leadership position is a key feedback provider on strategic plans and will help develop tactical execution strategies for sales and customer experience.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Consistent with the board-approved risk appetite and the enterprise risk framework, the Chief Consumer Credit Officer will:

+ Establish and guide the bank's customer and lending strategy, credit risk appetite, and risk limits including specific risk categories, products, business units, and lines of business in compliance with credit-related policies, limits, laws, and regulations

+ Establish and maintain appropriate metrics for measuring and monitoring credit risk results, including the consumer credit portfolio's performance, exceptions, and outlook and trends

+ Develop timely, accurate, and transparent reporting and forward-looking analysis regarding credit risks, across the institution as well as up to the board and senior management

+ Prepare and present credit risk performance and forward-looking risk information to the Management, the relevant risk committees, and Regulators

+ Act as primary contact and conduit for leadership on enterprise consumer credit risk strategies and best practices, industry changes, solution development and impact, and execution plans

+ Ensure thorough understanding of business, economic, regulatory, and legal issues and their relative impact on credit and other risk types; and ensure the dissemination of this information in accordance with the expectation of key Bancorp constituents (i.e. regulatory agencies, board of directors, senior management, and auditors)

+ Manage regulatory and governance stakeholder relationships for regulatory excellence as 2nd line of defense

+ Mature consumer credit risk capabilities toward target state of competitive advantage

+ Report and partner with the line of business to develop action plans, when appropriate, when limits are approached or breached.

+ Serve as a role model for the Bancorp Consumer Credit and Enterprise Risk Management Process

+ Work in conjunction by challenging the First Line of Defense to develop the  market leading strategies designed to improve and drive a consistent customer experience and maximize acquisition and deepening of customer relationships in all channels: physical, virtual and digital.

+ Partner with Treasury and Consumer Division management to design and implement appropriate consumer portfolio management strategies in keeping with defined and approved risk parameters and metrics.

SUPERVISORY RESPONSIBILITIES:

Develop and manage the Consumer Credit Risk Management staff to ensure optimal performance in meeting risk appetite  goals and supporting the Bancorp's…