Annuity Administrator

Overview

Analyzes, researches and completes a thorough review and processing of applications submitted for new fixed and variable annuity contracts. Analyzes, researches and completes financial contract requests (withdrawals, trades, etc.) and death claim functions for variable and fixed annuity products. Supports these functions for all annuity products distributed by Western & Southern, IFS, Columbus Life, Integrity Life, National Integrity Life and third-party affiliates.

Prioritizes and conducts functions to fulfill client and representative requests in a timely and accurate manner in accordance with fixed and variable annuity contract provisions, state regulatory requirements, departmental and Securities & Exchange Commission (SEC) procedural guidelines and individual affiliate partnership agreements governing time service. Assures the integrity of contract documentation, accounting and related tax-reporting records to ensure compliance with various regulatory requirements.

Effectively answers questions related to existing contracts and products, providing accurate, detailed and complete information.

• Makes decisions on the processing of variable and fixed annuity contracts to ensure compliance with state, federal and SEC regulations.
• Verifies that all documentation requirements are met before and after processing transactions. Utilizes knowledge of policies and practices of the Company, as well as standard accounting practices.
• Reviews legal documents such as power-of-attorney forms and trust agreements to ensure proper authority exists for transacting business.
• Responsible for resolving inquiries received via telephone, email or written correspondence from clients and agents/producers. Gathers, researches and analyzes policy information to provide accurate information.
• Proactively seeks resolution to client issues. Uses solid judgment in recognizing the need to escal…
• Utilizes in-depth knowledge of available products and riders by state, age, gender, etc., in order to properly issue contracts and provide a superior customer experience.
• Expedites the deposit of initial premiums, and assures document requirement fulfillment and completeness of application information to issue fixed and variable annuity contracts. Assures application and required documents fulfill “Good Order” rules of the SEC in order to issue variable annuity contracts.
• Keys pertinent data into mainframe systems to create a policy record. High-level attention to detail is required to ensure accurate reporting.
• Processes 1035 exchanges and transfers according to state replacement laws and Internal Revenue Service Code.
• Analyzes and monitors 1035 requests to ensure state compliance guidelines are met. Investigates and takes action to ensure delivery of paperwork when transfer forms are not received by the transferring institution.
• Reviews applications and related documents against established Company suitability guidelines.
• Analyzes, processes and approves partial and full surrender withdrawal requests of contract owners. Performs conservation efforts by offering contract owners alternatives to contract surrender and tracking retention effort results.
• Executes trade requests from contract owners and brokers on variable products.
• Determines beneficiaries and options on death claims and annuitized contracts, and coordinates necessary state consent forms and required paperwork to facilitate payment. Maintains knowledge of fraud identification, trust structures and plan‑specific death provisions.
• Calculates death benefits and releases payment. Processes all annuity death‑related transactions, including spousal and beneficiary takeovers.
• Calculates payment amounts for RMDs and Systematic Withdrawals arrangements. Establishes Company records in appropriate system according to IRS guidelines for proper payment.
• Calculates payout provision amounts for annuitization or maturity option elections for all life and annuity products; coordinates the receipt of needed paperwork; and creates the periodic payment record in the payout system.
• Processes surrenders of contracts under the free look provision, refunding…