Relationship Banker Business Specialist

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Relationship Banker Business Specialist within PNC's Retail Branch organization, you will be based in Cincinnati, OH at the Kenwood at Hosbrook Branch.

PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location.

• Acquires and expands share of wallet for Consumer and Business Banking opportunities under 2MM in sales revenue.
• Achieves business results through leadership of and productive collaboration with a wide range of ecosystem partners.
• Responsible for proactive lead generation and appointments conducted inside and outside of branch.
• Delivers a differentiated client experience from acquisition through onboarding and servicing.
• Leverages experience and acquired knowledge of bank products and services to grow share of wallet and attract new consumer and business households.
• Manages and grows Business Banking relationships under 2MM in sales revenue.
• Translates client information from various sources into actionable sales strategy and tactics.
• Generates quality referrals to ecosystem partners.
• Leverages tools and protocols to maximize business results.
• Develops ecosystem leadership inside and outside of the branch as a COI.
• Works across a broad range of ecosystem partners, including PNCWM, PNC Private Bank, Business Banking and Mortgage.
• Identifies the resource or team best equipped to meet client needs and introduces the client accordingly.
• Holds partners accountable for routine updates and referral follow‑up.
• Differentiates the client experience through advanced conversation skills.
• Delivers client well‑being through tailored solutions aligned with clients’ wholistic needs, including deposits, lending, cash management, payments, and investing.
• Solves clients’ problems courteously and with urgency, escalating where necessary.
• Acts as an advocate for clients and prospects across product, support, operations or other departments within PNC, identifying trends and unique needs of the client.
• Works with branch team to help them identify consumer and business banking opportunities to create referrals.
• Works closely with the Branch Manager and Business Banker to follow up on independent opportunities to expand share of wallet with consumer and business clients.
• Creates client loyalty and grows client share of wallet through a differentiated client experience.
• Performs lobby engagement activities to connect with clients and position PNC products to meet their needs.
• Educates clients on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
• Demonstrates heightened scrutiny to identify and avoid loss.
• Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales Competencies
• Banking Products
• Business Acumen
• Customer Experience Management
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Matrix Management
• Prospecting
• Selling
• Understanding Customer Needs

Roles at this level typically require a university/college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu…