Consumer Banker II; Delhi

Overview

Consumer Banker will work with existing FFB clients and prospect for new clients to deepen client relationships by booking business directly and by referring, as appropriate, to internal partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management.

• Open and maintain accounts, run a teller drawer as needed by management.
• Support client engagement through active calling, conversations, and follow‑up.
• Partner with appropriate internal constituencies to bring the required expertise to the client.
• Ensure client follow‑up calls are conducted within the proper time frame.
• Maintain all operational and risk management standards.
• Assist clients transacting business within the branch, drive‑thru, by phone and e‑mail.
• Model the way for peers and coworkers in alignment with First Financial’s Mission and Values.
• Ensure adherence to all compliance and regulatory procedures.
• Execute retail strategies and objectives to attract, retain and grow core client relationships.
• Act as a client’s trusted advisor, adding value and building deep relationships using the First Client Conversation Model.
• Participate and lead in the First Financial Bank Experience, including site‑center huddles and meetings to support sales and service activities.
• Consistently meet or exceed sales, service and referral goals set by management.
• Provide digital assistance and service for clients using the bank’s online offering.
• Stay informed and up‑to‑date on all bank products, processes and procedures.

• 3–4 years of client service experience in a retail environment.
• 3–4 years of sales and service experience with a proven record of achieving goals.
• High school diploma or GED required; associate’s or bachelor’s degree preferred.
• Strong bank product knowledge and solid sales skills.
• Possession of notary authorization is a plus.
• Ability to serve a wide variety of client needs within bank policy and procedures.
• Capability to lead teams and work with limited supervision.

Supports the management needs for the FCM.

• Occasionally lifts and carries up to 50 lbs.
• Frequently lifts and carries up to 10 lbs.
• Frequently sits, stands, walks, and drives.

The associate is responsible for meeting all compliance requirements imposed by state and federal law and regulation, including BSA, AML, OFAC, and all other lending and deposit compliance requirements.

Relevant benefits and programs support associates' wellbeing. Please review the Benefits Guide.

We are an E‑Verify Employer and are committed to equal employment opportunity per federal, state, and local laws.