Client Solution Specialist Sr

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Client Solution Specialist Sr within PNC's Corporate Banking organization, you will be based in Cincinnati, OH.

The Senior Client Relationship Representative (CRR Sr) serves as a critical partner to Relationship Managers (RMs) within Corporate & Institutional Banking (C&IB), supporting the delivery of a consistent, high-quality client experience. This role is responsible for managing complex servicing activities, coordinating across multiple internal partners, and ensuring accuracy, timeliness, and compliance across all client-related processes. The Senior CRR operates with a high degree of ownership and independence, acting as a central point of coordination for market demands, client servicing, KYC/compliance activities, and operational execution.

• Provides sales, service and execution support for new and ongoing client relationships. May serve as a customer solutions resource.
• Gathers required documentation. Prepares, reviews and verifies documents and relevant information for accuracy.
• Performs common processing and ensures compliance with standard regulations and processes. May administer implementation plans and related client interactions.
• Acts as a point of contact for clients, client teams or service partners and escalates client implementation and servicing issues as necessary.
• Initiates, updates and verifies client, account, or transaction details in relevant systems/applications. Provides reports as needed.
• May serve as a peer resource and may perform general administrative support.

• Customer Focused
  - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk
  - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

• Associate’s degree or equivalent, and at least 4+ years of related business or functional experience.
• Demonstrated knowledge, skills, and abilities in client relationship management, compliance, and operational execution.
• Strong attention to detail, communication, and problem‑solving skills.
• Ability to manage multiple priorities and work collaboratively across teams.

• Business Decisions
• Client Counseling
• Client Relationship Building
• Competitive Advantages
• Customer Experience (CX)
• Personal Initiative
• Relationship Management
• Results‑Oriented

• Accuracy and Attention to Detail
• Customer Support Policies, Standards and Procedures
• Decision Making and Critical Thinking
• Effective Communications
• Flexibility and Adaptability Managing Multiple Priorities
• Problem Management Process
• Products and Services
• Sales Support and Administration

Typically requires an Associate’s degree or equivalent and related experience or product knowledge. Preferably 4+ years of related business or functional experience; a comparable combination of education, certification, and experience may be considered.

Associate’s degree.

No required certifications.

No required licenses.

Base Salary: $45,500.00 – $62,500.00. Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full‑time employees include medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and…