Fraud Analyst - CommunicationsRFraud Analyst - Communications

Fraud Analyst I

Fraud Analyst I is a cross‑functional position within Fraud Operations that supports the Fraud Detection, Fraud Communication, and Domestic Collections teams based on staffing and business needs.

As a Fraud Analyst, you will analyze and make decisions on alerts generated by fraud detection systems, handle communications with customers, bank employees, and offshore fraud call service partners, and process fraud check dispute claims. The role requires detail orientation, multi‑tasking, strong communication skills, and critical thinking. You will also assist Fraud Operations leadership in developing policies and procedures to reduce fraud risk.

• Review, analyze, and decide on fraud detection system alerts in accordance with department policies.
• Communicate directly with customers and bank personnel to address fraud risk and concerns, educating on fraud topics.
• Open and prepare fraud cases.
• Escalate matters associated with fraud activity that warrant supervisory engagement.
• Provide fraud‑related support and work with the first line of defense for the bank.
• Work with various business units to understand alerted activity and ensure compliance with laws.
• Meet scheduling and time‑tracking expectations to support performance tracking.
• Meet performance, quality, and customer‑service standards.
• Perform other duties as required.

None.

• 1–3 years of experience in fraud, banking, investigative work, or a related field preferred.
• Associate’s degree or equivalent work experience.
• Strong analytical, problem‑solving, multi‑tasking, and conflict‑resolution skills.
• Strong oral and written communication skills.
• Functional understanding of federal and state laws and regulations related to fraud and fraud industry trends.
• Proactive in identifying potential concerns and following up to resolve issues.
• Excellent teamwork, interpersonal, and relationship‑building skills.
• Ability to make decisions or know when to seek escalation.
• Ability to collaborate, initiate action, adapt to change, and accept challenging assignments.
• Ability to communicate effectively with management.
• Ability to work independently and complete assigned work in a timely and accurate manner.
• Proficiency with Microsoft Office Suite.

• Position is on‑site.
• Normal office environment with little exposure to dust, noise, temperature, and the like.
• Extended viewing of a LED/LCD computer monitor.

Shift: Mon‑Fri 11:00 am – 8:00 pm, Sat 9:00 am – 3:00 pm (Open). Position is on‑site in Cincinnati, Ohio 45227.

The base salary reflects the salary range for this pay grade across the U.S., with variations based on role, skill set, experience, education, and location. Benefits support employees’ physical, financial, emotional, and social well‑being.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.