Collections Supervisor

Collections Supervisor

General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities.

The Collections Supervisor oversees a team of collection specialists that drive projects, processes and initiatives for the collection of outstanding debts to the Credit Union, ensuring quality member experience and adherence to regulatory compliance.

• Delegate responsibility to coordinate and execute on initiatives that focus on recovering high-volume charged off debt, including consumer loans, mortgage loans, credit cards and repossessions
• Facilitate negotiations with members on high-volume accounts
• Administer communication on team guidelines regularly including areas of focus to collect, negotiation terms and account priorities
• Handles all escalated member concerns, complex accounts and team member inquiries
• Reviews all audit reports and ensures complete compliance with the FDCPA, taking action to remedy any concerns timely
• Work effectively with agencies, legal teams and other third parties to generate results when necessary and partner with internal partners to coordinate streamlined efforts
• Support team efforts for skip tracing staying knowledgeable of industry, vendors solutions and other channels for locating members
• Facilitate performance management, staffing and development of team
• Works to enhance and sustain an effective organizational culture by building positive, collaborative, and functional relationships amongst peers and leaders to drive Credit Union initiatives and programs
• Understand and adhere to regulatory and compliance standards, requirements, and policies
• Remain updated and knowledgeable of all regulatory and compliance standards as well as Credit Union product as they may relate to role
• Review and approve fees and invoices
• Perform other duties as assigned

• High School diploma or GED required; bachelor’s degree preferred
• Minimum 5 years working in high-volume, charge-off required
• Prior experience supervising, leading or coaching team members

• Good Communication skills, both verbal and written and negotiation skills
• Strong leadership ability to motivate staff
• Extensive knowledge of regulations and guidelines set forth in the Fair Debt Collection Practices Act which sets limits on the techniques and methods that can be used to collect the debt
• Ability to manage a team in a fast-paced environment

• Health, Dental and Vision insurance
• Life and Disability insurance options
• Paid Time Off starts accruing once hired and take your birthday off
  -paid
• 401k Retirement plan with up to a 10% match of your base gross compensation
• Tuition reimbursement opportunities & professional development
• Volunteer opportunities
  -and earn additional PTO hours!
• On-site clinics for Vaccines and Mammograms

And many more!

Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives!

General Electric Credit Union is an Equal Opportunity Employer