Global Payments Specialist II - Wire M-F

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Position not available for immigration sponsorship.

Under general supervision, performs critical monitoring, processing and support functions for high‑risk payment applications, including processing of incoming and outgoing high‑dollar, time‑sensitive wire transfer activity via the Fedwire and CHIPS networks as well as real‑time payments via The Clearing House’s Real‑Time Payments network. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined.

Accountable for always doing the right thing for customers and colleagues and ensuring that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

• Processes international and domestic inbound/outbound wire payments via internal payment origination networks and/or incoming customer calls including customer authentication via security PINs and payment special instructions.
• Processing domestic inbound/outbound real‑time payments and troubleshooting exceptions and customer inquiries.
• Monitors inbound/outbound fraud‑related/anti‑money laundering payment activity according to federal regulations and associated procedures accurately and in a timely manner; escalates to Bank Compliance/management as needed.
• Troubleshoots file/batch exceptions that result from customer‑driven electronic transmission failures via direct customer or internal sales relationship manager consult; executes systemic clearance or deletion activities based on research and follow‑up.
• Effectively routes international USD wire payments as instructed by client to third‑party international clearing banks.
• Provides call support and service for commercial‑based clients in need of high‑value wire payment transaction processing.
• Performs general analytics and execution of defined payment‑related credit risk exceptions by referencing multiple internal applications to assess associated bank‑driven risk tolerances (e.g., account balance, established credit limits, bank exposure amount, past historical activity).
• Executes on government‑mandated payment remittances in accordance with specific federal regulations.
• Responsible for all facets of the line‑of‑business compliance program to ensure full compliance with state and federal laws, rules and regulations (e.g., E, FFIEC, etc.).
• Develops and maintains strong partnerships with internal sales and support teams and other internal and external customers.
• Initiates payment‑related research requests via centralized problem resolution tracking system.
• Handles any routine inquiries and confirmations for internal sales support and/or external direct support.
• Utilizes multiple servicing systems for research and processing (e.g., Mobius, MTS, CRM, ACE, SWIFT, EDI, FTD).
• Performs outbound funds transfer verification for fraud risk and/or customer special instructions.
• Assists with planning, testing and implementation of new applications, enhancements, conversions and/or acquisitions.
• Processes all daily work according to department procedures and bank policies.
• Reviews operational procedures/methods, recommending changes for improvements with an emphasis on automation and efficiency.
• Escalates large‑dollar/high‑value customer‑specific system and servicing issues as appropriate.
• Demonstrates the ability to work efficiently with a low margin of error.
• Collaborates proactively and effectively with team to achieve shared goals.
• Other duties as assigned.

• High‑risk area mandating annual background and credit check.
• High school diploma or equivalent.
• Two to three years prior banking experience, preferably in global payments.
• PC skills, including familiarity with Windows, Microsoft Word, Outlook and Excel.
• Excellent organizational skills.
• Ability to function in a…