Part Time Consumer Banker II; Walnut Hills

Responsibilities

• Perform necessary functions to open accounts and perform maintenance.
• Run a teller drawer as deemed necessary by management.
• Support client engagement through active calling, client conversations, and follow-up.
• Daily activities that align with The First Financial Bank Experience, including partnering with internal constituencies to bring appropriate expertise to the client, ensuring client follow‑up calls are conducted in the proper time frame, and maintaining all operational and risk‑management standards.
• Assist clients in transacting business within the branch, drive‑thru, by phone, and email.
• Model the way for peers and coworkers aligned with First Financial’s Mission and Values.
• Ensure adherence to all compliance and regulatory procedures.
• Partner with District Specialists to execute against retail strategies and objectives to attract, retain, and grow core client relationships and fulfill clients’ financial needs.
• Function as clients’ personal trusted advisor by adding value and building deep client relationships using the First Client Conversation Model.
• Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities.
• Consistently meet or exceed sales, service, and referral goals set by management through effective collaboration with the District and lines of business.
• Provide digital assistance and service for clients establishing or needing support in utilizing the bank’s online offering.
• Stay informed and be up‑to‑date on all bank products, processes, and procedures, especially those that are most complex.

• 3‑4 years client service experience in a retail environment.
• 3‑4 years sales and service experience with a track record of achieving sales and service goals in a retail environment.
• High school diploma or GED is required.
• May obtain notary authorization.
• Strong level of bank product knowledge and solid sales skills.

• Associate’s or Bachelor’s degree, or equivalent combination of education and work experience in sales.

• Ability to serve a wide variety of client needs according to bank policy and procedures.
• Ability to lead teams as needed.

• Supports the management needs for the FCM.

• Occasionally lifts and carries up to 50 lbs.
• Frequently lifts and carries up to 10 lbs.
• Frequently sits, stands, walks, and drives.

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures, including the Bank Secrecy Act, Anti‑Money Laundering, OFAC and Suspicious Activity reporting requirements, and all other lending and deposit compliance requirements.

• Client Conversation Workshop
• Transaction Processing & Regulatory Understanding
• Consumer Banking Certification:
  Business Management Tool
• Consumer Deposit Certification:
  Regulatory, Risk, Legal & Fraud
• Consumer Lending Certification:
  Loan Application and Communication
• Consumer Lending Certification:
  Regulatory, Risk, Legal & Fraud
• Consumer Deposit Certification:
  Estates, Trusts & Power of Attorneys
• Consumer Lending Certification:
  Understanding Credit Reporting, DTI, T‑Chart
• Consumer Lending Certification:
  Understanding Underwriting & Processing
• Consumer Lending Certification:
  Understanding Tax Returns, Financial Statements & Schedules

$18.00 – $20.67 per hour.

Relevant benefits and programs that support every aspect of our associates' holistic wellbeing.

All roles are incentive eligible except Co‑Op, Intern, or Student positions.

It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law. We are an E‑Verify Employer.