Personal Trust Account Closing Specialist; levels; CategoryBanking OperationsJob

Personal Trust Closing Specialist

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

This requisition supports hiring across two teams within Personal Trust Account Closing. Qualified candidates may be considered for a range of similar roles and will be aligned to the opportunity that best matches their skills, experience, and overall fit.

This role has multiple levels, grade level 09 and 10, open to candidates with two to five years of relevant experience. The successful candidate will be hired for the level of the position that aligns with their experience. Please note that the salary range provided corresponds to the lowest level of the position posted.

Join a collaborative operations team that supports the closing of Personal Trust accounts within Wealth, Corporate, Commercial, & Institutional Banking. In this role, you'll play a key part in ensuring account closures are completed accurately, efficiently, and in accordance with established procedures. Depending on business needs and experience, you may support different phases of the account-closing process, from reviewing documentation and processing distributions to resolving outstanding account items and completing final closure activities.

This position is ideal for individuals who enjoy analytical work, problem solving, process execution, and collaborating with internal partners to drive work to completion.

As a Personal Trust Closing Specialist, you will support various stages of the account closing lifecycle by:

• Reviewing account, trust, estate, and related documentation.
• Researching account activity and identifying items requiring additional review.
• Processing distributions and account transactions according to established procedures.
• Investigating discrepancies, exceptions, and outstanding account items.
• Reviewing dividends, interest payments, tax-related matters, and other pending activities.
• Coordinating with trust officers and internal business partners to gather information and resolve issues.
• Applying critical thinking to determine appropriate next steps and ensure work is completed accurately.
• Managing multiple cases and priorities simultaneously while meeting service expectations.
• Monitoring work for accuracy, completeness, and compliance with operational requirements.
• Supporting the successful completion of account closures from initiation through final resolution.

Basic Qualifications
- Associate's degree, or equivalent work experience
- Two or more years of relevant experience

Preferred Skills/Experience

- Bachelor's degree
- Basic understanding of regulatory and accounting principles which directly affect Wealth, Corporate, Commercial, & Institutional Banking business lines and clients
- Ability to quickly learn custody operational functions, systems, procedures, various products and/or services, for assigned area(s) - Ability to multitask and meet established deadlines in a dynamic work environment
- Demonstrated analytical, problem-solving, decision-making, and organizational skills
- Effective customer relations, interpersonal, and verbal and written communication skills
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Work Location

5065 Wooster Rd Cincinnati, OH 45226

Location Expectations

This role requires working from the above U.S. Bank location three (3) or more days per week.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender…