Manager, Commercial

We are searching for the best talent for a Manager, Commercial Performance to be based in Santa Clara, CA, with consideration for Cincinnati, OH or Raritan, NJ. This role will require onsite presence 3 days per week with remote flexibility 2 days per week.

The Manager, Commercial Performance is responsible for ensuring that executed customer agreements deliver their intended financial and strategic value. This role focuses on post-contract performance management, including utilization, revenue realization, compliance to deal terms, and billing alignment.

• Commercial Performance Monitoring
  • Track performance of executed agreements against contracted terms, including utilization, procedure volumes, and financial commitments.
  • Monitor adoption of systems and models.
  • Identify underperformance, revenue leakage, or deviations from expected deal outcomes.
• Revenue Realization & Billing Alignment
  • Partner with Finance and Billing teams to ensure accurate and timely invoicing aligned to contract terms.
  • Validate that billing structures (e.g., per procedure, subscription, capital agreements) are correctly applied.
  • Identify and resolve gaps between contracted pricing and billed revenue.
• Customer Compliance & Remediation
  • Work with Sales teams to address customer under utilization or non-compliance with contract commitments.
  • Develop and execute action plans to bring customers back into compliance (e.g., volume commitments, usage thresholds).
  • Support field teams with data, insights, and recommendations to drive corrective actions.
• Insights & Analytics
  • Build and maintain dashboards tracking deal health, utilization trends, and financial performance.
  • Generate insights on deal effectiveness, including system adoption, and ROI realization.
  • Provide leadership visibility into key risks and opportunities across the deal portfolio.
• Process & Continuous Improvement
  • Establish standardized processes for post-deal monitoring and performance management.
  • Develop frameworks and playbooks for tracking and enforcing deal compliance.
  • Partner with upstream teams (Deal Desk, Pricing, Contracting) to incorporate learnings into future deal structures.
• Cross-Functional Collaboration
  • Collaborate with Sales, Finance, Pricing Ops, Contract Management, and Customer Success (if applicable).
  • Serve as the bridge between commercial execution and operational/financial performance tracking.
  • Align with broader Med Tech Surgery counterparts (Surgery, Polyphonic, Monarch) to ensure consistency.

• Minimum of 5 years of experience in commercial operations, deal desk, finance, pricing, or revenue operations.
• Bachelor’s degree required; MBA or advanced degree preferred.
• Strong understanding of contract structures, revenue models and financial performance tracking.
• Experience with billing processes, revenue recognition, or contract-to-cash workflows.
• Advanced analytical skills (Excel, Power BI, or similar tools).
• Ability to translate complex data into actionable insights for Sales teams.
• Strong stakeholder management skills with experience influencing field behavior.
• Detail-oriented with a proactive, problem‑solving mindset.
• Travel 25% of the time domestically.

• Experience in medical device, capital equipment, or healthcare technology.
• Familiarity with CRM (e.g., Dynamics), ERP/billing systems, and contract lifecycle management tools.
• Experience managing post-sales performance or customer compliance programs.

Base salary: $ - $.

Long‑term incentive program participation is available. Employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

Benefits:

• Vacation – 120 hours per calendar year
• Sick time – 40 hours per calendar year (48 hours for Colorado, 56 hours for Washington)
• Holiday pay, including floating holidays – 13 days per calendar year
• Work, Personal, and Family Time – up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member; 40 hours per year for an extended family member
• Caregiver Leave – 80 hours in a 52‑week rolling period (10 days)
• Volunteer…