Personal Banker Associate - Hyde Park FC

Overview

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Selected candidates are intended to become a Retail Personal Banker I after completing a 4‑8 week onboarding and education program that includes rotations in operations and Sales & Service. A certification will be awarded at the conclusion of the program. The role focuses on using a consultative sales process to identify and meet the financial needs of customers or prospects, acquire new households, and deepen existing relationships through multiple channels including lobby leadership, aisle time, and tele‑consulting.

It includes processing teller transactions and working as a member of the platform staff with a strong focus on risk management.

Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.

Maintain an in‑depth knowledge of Retail consumer and small business products/services and recommend solutions using the bank’s value proposition.

Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.

Focus primarily on cross‑selling to the existing customer base and engaging in outside sales activities such as Membership Advantage onsite presentations, business sales calls, and community financial literacy events.

Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment) and refer customers when appropriate.

Consistently meet or exceed customer experience and individual/team production goals and enhance year‑over‑year revenue growth as measured by the Financial Center P&L.

Provide guidance to CSRs regarding the sales and referral process.

Promote customer satisfaction with a friendly, helpful demeanor and professionalism.

Own customer issues, maintain confidentiality and adhere to the Bancorp Code of Business Conduct and Ethics.

Adhere to established policies and procedures while opening/servicing the full range of Retail products.

Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.

Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.

Keep up to date on Retail procedures to mitigate fraudulent activity and risk.

None.

College degree or equivalent education and experience in the financial industry preferred.

Demonstrated ability to develop comfort with sales activities designed to acquire new consumers and cross‑sell to established customers.

Understanding of advanced math functions for analysis of credit and financial information.

Professional appearance and strong verbal/written communication skills.

Working knowledge of Retail policies and procedures and good judgment in decision making.

Required to register with the S.A.F.E. Act through the Nationwide Mortgage Licensing System (NMLS) at the time of employment.

Normal office environment with extensive screen time. The program requires travel within the affiliate for training and scheduling flexibility, as well as occasional travel outside the affiliate for classroom sessions.

Cincinnati, Ohio 45208.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.