Homeowners Asst Closer - Mortgage

GENERAL FUNCTION

Works under minimal supervision while preparing various legal agreements and system-related tasks. Supports Loss Mitigation Specialists with document preparation, follow-up, legal research, and direct interaction with attorneys and staff. Files may involve early, mid, or late stages (up to charge-off) of delinquency, including loss mitigation, bankruptcy pre-charge-off, and charge-off and recovery collections. The Closer must maintain departmental, investor, and legal guidelines, utilizing multiple systems and adhering to management approvals and department guidelines.

The Closer will also assist with workout negotiation and review as capacity and need dictate. Responsible and accountable for risk by exchanging ideas and opinions, elevating concerns, and following policies and procedures. Accountable for doing the right thing for customers and colleagues, ensuring actions and behaviors drive a positive customer experience. While operating within the bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

• Ensure data integrity by auditing remittances from borrowers and attorneys, serving as liaison with Consumer Loan Operations.
• Responsible for all Loss Mitigation legal agreements, including modification agreements, forbearance plans, and short sale agreements.
• Review and negotiate workouts based on departmental policies.
• Apply knowledge of default concepts and Loss Mitigation workout tools.
• Handle customer payments, instructions, and application of payments through Consumer Loan Operations.
• Complete audit checks of completed Loss Mitigation files.
• Create and maintain reports, spreadsheets, records, and logs and distribute them to management.
• Review Loss Mitigation workout accounts for loan modification changes.
• Coordinate corrections and adjustments through Consumer Loan Operations.
• Perform research on system issues and non-performing loan modifications, completing corrections when necessary.
• Resolve complex problem requests and research with legal counsel when needed.
• Communicate issues and compliance matters to management as required.
• Prioritize activities to meet workload demands.
• Record all completed tasks via the collection system and Loss Mitigation Database.
• Successfully complete assigned projects using business-related applications such as CACS, Access, and/or Excel.
• Perform other duties as assigned.
• Serve as a key component to the success of the Loss Mitigation department and monthly volume.

• High school diploma or equivalent.
• Minimum two years of experience in Consumer Lending or legal/collections field.
• Working knowledge of collection processes and procedures.
• Knowledge of Fair Debt Collections Practices Act.
• Proficiency in Microsoft Word, Access, PowerPoint, and Excel.
• Excellent oral and written communication skills.
• Strong attention to detail.
• Strong focus on time management and ability to handle multiple job functions.
• Strong knowledge of personal computers and various software packages.

LOCATION – Cincinnati, Ohio 45227

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.