Mortgage Operations SME Job in Cincinnati, OH

Mortgage Operations Subject Matter Expert

We are looking for an experienced Mortgage Operations Subject Matter Expert to support mortgage servicing compliance and reconciliation activities for a contract position based in Blue Ash, Ohio. This role focuses on reviewing servicing-related financial activity, validating investor reporting, and identifying issues that affect account accuracy and control effectiveness. The ideal candidate brings strong analytical judgment, mortgage servicing expertise, and the ability to manage detailed work in a fast-paced environment.

This role can be remote in the EST/CST timezones.

Responsibilities:

• Review mortgage servicing account activity across custodial, escrow, remittance, and payoff functions to confirm accuracy and compliance with established requirements.
• Perform detailed reconciliations between servicing platform records, bank activity, general ledger balances, and investor reporting outputs to identify and resolve variances.
• Analyze large volumes of financial and operational data to detect breaks, aging items, process gaps, and potential control deficiencies.
• Investigate discrepancies through structured root cause analysis and prepare clear recommendations to support corrective action and long-term remediation.
• Use advanced Excel techniques, including formulas, pivot tables, and comparison methods, to organize data and support reconciliation reporting.
• Support oversight of agency and private investor reporting processes by validating data integrity, completeness, and timeliness of submissions.
• Prepare organized, audit-ready documentation that clearly explains findings, supporting evidence, and recommended next steps for review by stakeholders.
• Contribute to remediation efforts involving complex or aged unreconciled items, including prioritization, tracking, and resolution support across high-volume populations.