Credit to Cash Operations Manager

JOB DESCRIPTION

The Credit to Cash Operations Manager is responsible for managing all aspects of firm billing, including monitoring and facilitating issue resolution for the day-to-day activities of the billing team. The Credit to Cash Operations Manager actively provides input in the development of firm wide billing policies and procedures and is responsible for ensuring policies and processes are implemented successfully. This position is charged with delivering performance focused on days sales outstanding (DSO) and overall reduction of Unbilled Accounts Receivable (UAR).

• Provides direction and support to the billing team and support to client facing professionals
• Partners with appropriate Firm personnel and management to provide effective billing procedures.
• Investigates, identifies root causes and resolves complex set up and billing issues utilizing firm best practices through coordination with client facing professionals, Senior Billing Analysts and FP&A
• Provides resolution for first level issues escalated by the Senior Billing Analysts or client facing professionals
• Trains new and existing staff on the firm’s billing policies, procedures and best practices
• Serves as a subject matter expert (SME) of the financial system relating to customer billing configurations, billing process and best practices
• Reviews identified billing issues, and updates departmental procedures and Knowledge Based articles
• Identifies and leads billing improvement projects within the firm’s business segments
• Works in concert with FP&A, Principals, and office and regional leadership to understand billing deficiencies and implement strategies to improve performance
• Assists in monitoring unbilled accounts receivables (UAR) by business line, and follow-ups with the appropriate individuals to insure the UAR is billed in a timely manner
• Mentors and assists in the development of Senior Billing Analysts
• Coordinates and leads onsite and virtual learning support for existing locations and expansions
• Leads and manages Offshore Billing Support Team
• Other duties as required

• Monitors and provides performance feedback of Senior Analysts professionals throughout the performance year
• Ensures Senior Analysts professionals are effectively trained on systems and processes related to the Finance Department
• Prepares and conducts annual performance reviews for Senior Analysts professionals
• Assists Senior Analysts professionals with prioritization of workload, communications, etc. and delegates work assignments to Financial Systems Analyst professionals, as appropriate

• Bachelor’s degree AND five (5) or more years of experience within a billing and/or contract management role, required; OR High School Diploma/GED AND seven (7) or more years of experience within a billing and/or contract management role, required
• Bachelor’s Degree in Finance, Accounting, or Economics, preferred

• Professional services firm experience, preferred
• Three (3) years of supervisory experience, preferred

• N/A

• Proficiency with Microsoft Office Suite, specifically Word and Excel, required
• People Soft Financials or similar time and billing software experience, required

• N/A

• Superior verbal and written communication skills
• Strong facilitation and presentation skills
• Able to effectively analyze and resolve issues and questions in a professional manner
• Exhibits independent judgment and decision-making skills in the remediation of complicated billing requirements
• Able to work and communicate effectively with professionals at all levels
• Possesses superior customer service skills
• Strong ability to relate with diverse personalities and differing opinions in a confident, tactful, professional and mature manner
• Ability to work in a deadline-drive environment, and handle multiple projects and tasks with an attention to detail
• Ability to successfully multi-task while working independently or in coordination with other core business services professionals
• Understands and maintains the confidentiality of all information
• Excellent time management skills