Mortgage Support Specialist

Overview

The Mortgage Support Specialist would play a critical role in the Mortgage department by preparing and issuing disclosures and processing rate lock requests and commitments for all secondary market and portfolio (in-house) mortgages.

• Prepare, validate and send initial disclosures within the regulatory timeframe.
• Monitor changed circumstances via LOS system. Prepare and send re-disclosures as needed.
• Evaluate fees on disclosure requests to ensure accuracy and completeness.
• Organize, label, and maintain received documentation in accordance with documentation standards.
• Handle all lock requests for retail and broker channels.
• Verify lock price, investor and loan level price adjustment (LLPA) on all lock requests.
• Re-price locked loans based on applicable changes through the loan process.
• Track all lock expiration dates and follow up on expiring loan locks.
• Communicate with Loan officers and Processors, when necessary, about disclosures and/or rate locks.
• Identify missing or incorrect documentation and coordinate with Loan Officers or Processors to resolve issues.
• Performs and assists the mortgage department in any assigned or requested projects.
• Complete all required GECU mortgage lending and Elevate U! training courses.
• Maintain the required NMLS designation

• High School diploma or GED required
• Minimum of one year Mortgage processing or similar experience

• Professional verbal and written communication skills
• Strong interpersonal skills-ability to work well with others
• Strong time management and organizational skills who can work in a fast-paced environment
• Analytical and critical review skills
• Ability to exhibit a positive attitude and professional demeanor and can lead by example
• Understand and follow mortgage related operational procedures

General Electric Credit Union is an Equal Opportunity Employer.